Current Vacancies

Fancy being part of our team? Check out our current opportunities!

Job Description

 

Job title Surf Instructor
Location Dolgarrog, Conwy
Rate Lesson rate – £25.50 (Level 1 ISA)
Reporting to Adventure Manager
Prepared date January 2021

 

Adventure Parc Snowdonia

We launched our world-first inland surf lagoon – Surf Snowdonia – in 2015, and quickly established ourselves as one of the most exciting adventure destinations in Europe. In 2019, we unveiled our new Adventure Parc Snowdonia brand, as well as a trailblazing (and award-winning) indoor adventure hub, Adrenaline Indoors.

 

This year, 2021, will see still more exciting developments. We open the doors to our stunning new 106-bedroom Hilton Garden Inn, and a luxurious indoor / outdoor Wave Garden Spa. We will also launch showstopper new adventures including an outdoor pump track and carver skate bowl.

 

We are now looking for Surf Instructors who shares our passion for adventure, hospitality and world-class customer service. We value hard working, positive team players who are committed to delivering an incredible experience for our guests. Want to be part of the adventure? Take a look at the full job description below.

 

Job Purpose:

The role will be working as a Surf Instructor as part of our Adventure Team, delivering surf lessons within our surf lagoon. You will be responsible for the efficient and safe running of all surf lessons, ensuring customers receive an outstanding experience and level of customer service.

Main Duties and Responsibilities

  • Be a part of our adventure team, conducting surfing lessons within the world’s first commercial surfing lagoon
  • Ensure safe and appropriate running of all surf lessons with our Beginner, Intermediate and Advanced customers
  • Ensure ‘best practice’ in all customer interaction
  • Carry out lifeguarding duties on the lagoon when required
  • Carry out appropriate safety checks of all equipment when required
  • Maintain a tidy and proper working environment for all staff and customers
  • Confidently deal with and report any first aid incidents
  • Behave in a way that embodies and promotes the Adventure Parc Snowdonia culture
  • Any other duties as appropriate

Key Skills / Experience Requirements

  • An energetic, confident, friendly and motivated personality
  • Currently hold or willing to work towards an ISA Level 1/2 or equivalent surf instructor qualification
  • Currently hold or willing to work towards the SLSGB/ SLSAW / RLSS Beach Lifesaving certificate.
  • Highly focused on delivering excellent customer service
  • Ability to work using your own initiative, autonomously as well as part of a team
  • A good understanding and knowledge of surfing and it’s culture
  • Leadership skills
  • A flexible approach to work with a positive attitude
  • Valid DBS check

Desirable experience and skills

 

  • Welsh Speaker
  • Valid First Aid Qualification

 

Additional Information

 

  • If you have not heard back from us within 28 days of your application, then it has not been successful on this occasion but please do consider applying for future department/business vacancies
  • Weekends and holidays are our busiest period; therefore, your working week will reflect this
  • This role is open to direct applicants only: no agencies please

Type of Contract: Seasonal, hours to be discussed at interview.

Please send your CV to: z.pierce@adventureparcsnowdonia.com

Revenue Auditor

Job Title:          Revenue Auditor

Location:          Dolgarrog, North Wales

Reporting to:     Group Financial Controller

Adventure Parc Snowdonia

We launched our world-first inland surf lagoon – Surf Snowdonia – in 2015, and quickly established ourselves as one of the most exciting adventure destinations in Europe. In 2019, we unveiled our new Adventure Parc Snowdonia brand, as well as a trailblazing (and award-winning) indoor adventure hub, Adrenaline Indoors.

In spring 2021, we opened the doors to our stunning new 106-bedroom Hilton Garden Inn, and a luxurious indoor / outdoor Wave Garden Spa. We will also launch showstopper new adventures including an outdoor pump track and carver skate bowl.

We now have a unique opportunity for a Revenue Auditor. If you have experience of a hotel environment preferably Front Office or Accounts and enjoy analysing figures this a great career progression into Financial Control. You will be responsible for compiling and balancing all aspects of Revenue across the resort.

Job Purpose:

This role is pivotal to providing management with accurate, useful figures and for promoting revenue growth at both the Adventure Parc and the newly opened Hilton Garden Inn.

Main Duties & Responsibilities:

  • Analysis of daily revenue figures from various systems to produce detailed reports.
  • Resolve all imbalances and revenue related issues in coordination with HODs.
  • Supervision of balances in PMS and Sales Ledger.
  • To drive initiatives to improve revenues across all areas of the complex.
  • Assist in the Revenue Forecasting process to ensure better operational standards.
  • Assist in transmission of Actual and Forecast Revenue figures to HODs by various means to assist in variable cost controls.
  • Other ad hoc tasks as required.

Key Skills & Experience:

  • Experience in using and administering hotel and leisure management systems such as PMS, POS is desirable.
  • Experience in a hotel or leisure environment is desirable.
  • An investigative mind is a must.
  • Good interpersonal and communication skills.
  • Collaborative and proactive approach.
  • Previous experience of Office365 would be beneficial.

Please send your CV to: hr@adventureparcsnowdonia.com

Closing date for applications: Sunday 9th August

Job Description

 

Job title Food & Beverage Assistant
Location Hilton Garden Inn Snowdonia, Dolgarrog, Conwy
Salary £9.30ph
Reporting to Food & Beverage Supervisor‐ Deputy General Manager
Prepared date January 2020

 

 

Adventure Parc Snowdonia

 

We launched our world-first inland surf lagoon – Surf Snowdonia – in 2015, and quickly established ourselves as one of the most exciting adventure destinations in Europe. In 2019, we unveiled our new Adventure Parc Snowdonia brand, as well as a trailblazing (and award-winning) indoor adventure hub, Adrenaline Indoors.

 

This year, 2021, will see still more exciting developments. We open the doors to our stunning new 106-bedroom Hilton Garden Inn, and a luxurious indoor / outdoor Wave Garden Spa. We will also launch showstopper new adventures including an outdoor pump track and carver skate bowl.

 

We are now looking for Food and Beverage Assistants who shares our passion for Hilton Garden Inn Snowdonia, hospitality, and world-class customer service. We value hard working, positive team players who are committed to delivering an incredible experience for our guests. Want to be part of the adventure? Take a look at the full job description below.

 

Job Purpose

 

To maximise customer spend whilst delivering exceptional customer experience.

 

Main Duties and Responsibilities

 

  • Report for duty on time in line with department personal presentation standards; submit specific time off requests as per department guidelines
  • Be aware of planned learning sessions and attend as required
  • Organise your “working station” to ensure you’re able to deliver excellent customer service and complete the sales transactions / system effectively
  • Be aware of department standards, goals, objectives and performance
  • Understand the products we sell, their price and the processes and systems designed to present them to our customers
  • Communicate clearly between the customer and kitchen / dispense, both ways
  • Be proactive in ensuring all guests are welcomed in a timely and appropriate manner
  • Demonstrate an awareness of customer priorities, anticipate needs and build rapport
  • Optimise customer spends through promotional awareness and suggestive selling techniques and prioritise activities / interactions as appropriate
  • Be fully briefed pre and post service and be “tuned in” on the ”tone” of service delivery for each service period / circumstance
  • Deliver products that meet the specified presentation and delivery guidelines
  • Close down transactions effectively, solicit feedback and deliver a memorable goodbye. Be aware of company policy and legal requirements that affect your role and always respect the privacy of our customers
  • Ensure your behaviour respects the perspective, privacy, safety and security of your colleagues
  • Apply yourself fully during team training and briefing exercises
  • Always deliver your “fair share” in team task elements of the role and support colleagues whose workload may temporarily exceed your own

 

 

 

Key Skills / Experience Requirements

 

  • Teamwork – The ability to work co‐operatively with others, be part of a team and work together as opposed to working separately or competitively. The willingness to co‐operate with others and seek common goals.

 

  • Customer Focus – The ability to proactively sense and take action on customer needs and opportunities. The willingness to exceed customer expectation.

 

  • Living the Values – The ability to inspire day to day demonstration of the Hilton values. The willingness to walk the talk and positively project the face of Hilton Worldwide.

 

  • Dependability – The ability to do what is required to meet commitments and to deliver as needed.

 

  • Adaptability – The ability to be flexible and change as needed. The willingness to learn from others.

 

  • Quality – The ability to meet commitments in accordance with requirements and deliver value. The willingness to pursue excellence.

 

  • Productivity – The ability to maximise output with minimum input. The willingness to seek more efficient and effective ways of getting things done.

 

Preferred Qualifications

 

  • Experience working as part of a team where “people” skills were important
  • Experience in a restaurant/bar environment and hotel/venue banqueting
  • Basic Food Hygiene Certification

 

Additional Information

 

  • This role requires you to be at the heart of the operation on-site; accordingly, home working will not be considered
  • Early applications are encouraged as interviews will take place as soon as suitable candidates have been identified
  • If you have not heard back from us within 28 days of your application then it has not been successful on this occasion but please do consider applying for future department/business vacancies
  • If the requirement is needed, must be willing to work across the whole Adventure Parc Snowdonia site and any other reasonable requests by management
  • This role is open to direct applicants only: no agencies please

Please send your CV to HR@adventureparcsnowdonia.com

Job Description

 

Job title Hotel Operations Manager
Location Hilton Garden Inn, Conwy
Salary Negotiable
Reporting to General Manager
Prepared date July 2021

 

 

Adventure Parc Snowdonia

We launched our world-first inland surf lagoon – Surf Snowdonia – in 2015, and quickly established ourselves as one of the most exciting adventure destinations in Europe. In 2019, we unveiled our new Adventure Parc Snowdonia brand, as well as a trailblazing (and award-winning) indoor adventure hub, Adrenaline Indoors.

In spring 2021, we opened the doors to our stunning new 106-bedroom Hilton Garden Inn, and a luxurious indoor / outdoor Wave Garden Spa. We will also launch showstopper new adventures including an outdoor pump track and carver skate bowl.

We are now looking for a Hotel Operations Manager who shares our passion for hospitality, and world-class customer service. We value hard working, positive team players who are committed to delivering an incredible experience for our guests. Fancy being a part of the adventure? if so take a look at the full job description below.

 

Job Purpose

Support the General Manager in all areas of hotel operation, provide the Food & Beverage teams with the leadership that optimises food & beverage profitability, whilst delivering great customer experiences.

 

Main Duties and Responsibilities

 

  • Support the General Manager and have a good understanding of all hotel operations and commercials with an ability to step into the GM’s role in their absence
  • Lead the food and beverage department across the site including both the hotel & adventure parc
  • This is a hands-on role to ensure the perfect execution of all dining, meeting and function experiences
  • Schedule your own time effectively around critical business process and peak trading periods
  • Schedule the team to deliver optimal levels of productivity and maintain purchasing cycle in line with forecasted activity
  • Ensure that menu pricing is market led, relevant and engineered to deliver optimal profit margins
  • Maintain awareness of consumer trends and competitor activity to ensure our propositions maintain their relevance
  • Regularly review product and suppliers and make changes as required
  • Ensure all of the food & beverage departments are aligned in their objectives, their approach and that they are collaborating effectively
  • Ensure a safe, secure and stimulating environment is provided for team members and customers in all business areas under your remit
  • The writing and delivery of Standard Operating Procedures will be a responsibility of the role
  • Ensure that all team members are fully equipped with the tools, skills, behaviours and knowledge required before customer contact
  • Ensure that all food and liquor items have a delivery specification and that no products are delivered to our customers that do not meet this specification
  • Ensure that all customer facing team members are optimising the revenue opportunities in each customer interaction
  • Ensure that all prescribed and designed process, systems, and standards are maintained
  • Provide the team with the clear purpose they require, support with relevant learning experiences and feedback on individual / team performance constantly
  • Recruit and train new hotel team members as and when required across all hotel departments
  • Take action to address any under‐performance from both teams and individuals
  • Ensure you have a personal development plan and feedback from those you lead on a regular basis

 

Key Skills / Experience Requirements

  • Leadership – The ability to envision possibilities, contribute to high performing teams, and inspire passion. The willingness to take calculated risks, assume responsibility, and enhance quality and service.
  • Customer Focus – The ability to proactively sense and act on customer needs and opportunities. The willingness to exceed customer expectation.
  • Living the Values – The ability to inspire day to day and demonstration of the Adventure Parc/ Hilton values.
  • Collaboration & Leadership – The ability to work inter‐dependently with others to improve effectiveness. The willingness to put the interests of the enterprise above your own and seek win‐win solutions whilst leading the team.

 

  • Judgment – The ability to process information effectively. The willingness to use facts and data to make sound decisions, and to learn from experience.
  • Results Focus – The ability to deliver results and solutions and keep the focus on driving customer value. The willingness to assume personal ownership and accountability.

 

Preferred Qualifications

  • Significant experience and track record of delivery in a Food & Beverage management or leadership role
  • Intermediate Food Hygiene qualification
  • Personal License holder
  • First Aid qualified
  • Hilton and or other large franchise management experience

Additional Information

  • This role requires you to be at the heart of the operation on-site: accordingly, home working will not be considered
  • Early applications are encouraged as interviews will take place as soon as suitable candidates have been identified
  • If you have not heard back from us within 28 days of your application, then it has not been successful on this occasion
  • Willing to work across the whole Adventure Parc Snowdonia site and any other reasonable requests by management
  • This role is open to direct applicants only: no agencies please
  • Weekends and school holidays are our busiest periods, your hours will be reflective of this

 

Job Description

 

Job title Kitchen Porter
Location Dolgarrog, Conwy
Salary £9.30ph
Reporting to Executive Head Chef / Sous Chef
Prepared date January 2021

 

 

Adventure Parc Snowdonia

 

We launched our world-first inland surf lagoon – Surf Snowdonia – in 2015, and quickly established ourselves as one of the most exciting adventure destinations in Europe. In 2019, we unveiled our new Adventure Parc Snowdonia brand, as well as a trailblazing (and award-winning) indoor adventure hub, Adrenaline Indoors.

 

This year, 2021, will see still more exciting developments. We open the doors to our stunning new 106-bedroom Hilton Garden Inn, and a luxurious indoor / outdoor Wave Garden Spa. We will also launch showstopper new adventures including an outdoor pump track and carver skate bowl.

 

We are now looking for a Kitchen Porter who shares our passion for Hilton Garden Inn Snowdonia, hospitality, and world-class customer service. We value hard working, positive team players who are committed to delivering an incredible experience for our guests. Want to be part of the adventure? Take a look at the full job description below.

 

Job Purpose

                       

To maintain a tidy, clean, safe and secure environment in the kitchen and its associated areas.

 

Main Duties and Responsibilities

 

  • Communicate clearly between food service team and kitchen colleagues – both ways
  • Ensure all duties are discharged safely and that risk to self and others is minimised
  • Execute all activity on cleaning schedule in a methodical and timely manner
  • Maintain supply of clean food service materials and equipment / cookware as required
  • Ensure that all prescribed and designed processes, systems and standards are maintained
  • Continually maintain your workstation cleanliness and tidiness
  • Ensure you are prepared in sufficient time for service and that your ‘station’ contributes consistently to a highly effective service session
  • Ensure you complete end of shift procedures
  • Present yourself in a professional manner and acknowledge guests with a positive approach at every point of contact
  • Work as part of the F&B team, interacting positively with your colleagues
  • Reporting malfunction of services, equipment and any repair requirements relating to wall surfaces, floors, light fittings and wall switches, to the Head Chef
  • Ensure your behaviour respects the perspective, privacy, safety and security of our guests, contractors and work colleagues at all times
  • Provide constructive suggestions / feedback to the leadership group on product, process or learning delivery improvements
  • Apply yourself fully during team training and briefing exercises
  • Always deliver your ‘fair share’ in team task elements of the role and support colleagues whose own workload may temporarily exceed your own
  • Report for duty on time in appropriate workwear and to specified grooming standard; submit specific time off requests per department guidelines
  • Be aware of planned learning sessions and attend as required
  • Ensure the required Personal Protective Equipment is available and in good condition
  • Organise yourself around the planned schedule of cleaning, delivery/storage requirements and re-issuing preparation equipment, cookware and tableware
  • Understand and balance the priorities around minimising ‘risk’ and providing teams with items required for guest services
  • Ensure plate and cookware washing equipment is working effectively and that all cleaning equipment is in good condition
  • Ensure only designated cleaning materials are used and that appropriate materials are used in line with manufacturer’s instructions

 

Key Skills / Experience Requirements

 

  • Teamwork – The ability to work co‐operatively with others be part of a team and work together as oppose to working separately or competitively. The willingness to co‐operate with others and seek common goals.

 

  • Customer Focus – The ability to proactively sense and take action on customer needs and opportunities. The willingness to exceed customer expectation.

 

  • Living the Values – The ability to inspire day to day demonstration of the Hilton values. The willingness to walk the talk and positively project the face of Hilton Worldwide.

 

  • Dependability – The ability to do what is required to meet commitments and to deliver as needed.

 

  • Adaptability – The ability to be flexible and change as needed. The willingness to learn from others.

 

  • Quality – The ability to meet commitments in accordance with requirements and deliver value. The willingness to pursue excellence.

 

  • Productivity – The ability to maximise output with minimum input. The willingness to seek more efficient and effective ways of getting things done.

 

Preferred Qualifications

 

  • Basic Food Hygiene Certification
  • Experience working in a commercial kitchen environment

 

Additional Information

 

  • Standard working hours 5 out of 7 days and to the business needs
  • This role requires you to be at the heart of the operation on-site; accordingly, home working will not be considered
  • Early applications are encouraged as interviews will take place as soon as suitable candidates have been identified
  • If you have not heard back from us within 28 days of your application then it has not been successful on this occasion but please do consider applying for future department/business vacancies
  • If the requirement is needed, must be willing to work across the whole Adventure Parc Snowdonia site and any other reasonable requests by management
  • This role is open to direct applicants only: no agencies please

Please send your CV to HR@adventureparcsnowdonia.com

Job Description

 

Job title Public Area Cleaner
Location Dolgarrog, Conwy
Salary £9.30ph
Reporting to Head Housekeeper / Housekeeping Supervisor
Prepared date January 2021

 

 

Adventure Parc Snowdonia

 

We launched our world-first inland surf lagoon – Surf Snowdonia – in 2015, and quickly established ourselves as one of the most exciting adventure destinations in Europe. In 2019, we unveiled our new Adventure Parc Snowdonia brand, as well as a trailblazing (and award-winning) indoor adventure hub, Adrenaline Indoors.

 

This year, 2021, will see still more exciting developments. We open the doors to our stunning new 106-bedroom Hilton Garden Inn, and a luxurious indoor / outdoor Wave Garden Spa. We will also launch showstopper new adventures including an outdoor pump track and carver skate bowl.

 

We are now looking for a Hotel Public Area Cleaner who shares our passion for Hilton Garden Inn Snowdonia, hospitality, and world-class customer service. We value hard working, positive team players who are committed to delivering an incredible experience for our guests. Want to be part of the adventure? Take a look at the full job description below.

 

Job Purpose

 

To deliver outstanding levels of cleanliness and guest comfort in the Public Area environment.

 

Main Duties and Responsibilities

 

  • Clean/prepare and review the public areas and any “back of house” areas allocated to you to the defined standard
  • Maintain a safe and secure environment for yourself, guests and colleagues
  • Respect the privacy of others and maintain behaviours in line with the company’s security, operating process and environmental policies
  • Deal with any guest enquires in a positive manner and in line with defined standards
  • Be proactive in ensuring all guests are acknowledged in a timely and appropriate manner
  • Ensure your behaviour respects the perspective, privacy, safety and security of your colleagues
  • Provide constructive suggestions/feedback to the leadership group on product, process or learning delivery improvements
  • Apply yourself fully during team training and briefing exercises
  • Always deliver your “fair share” in team task elements of the role and support colleagues whose workload may temporarily exceed your own
  • Ensure the tools you need for your shift are well organised and you have all the materials/consumables you will need during your shift
  • Report for duty on time in line with departmental personal presentation standards
  • Submit specific time off request per department guidelines
  • Be aware of planned learning sessions and attend as required
  • Organise your workstation to ensure you’re able to deliver excellent customer service
  • Be aware of the department standards, goals, objectives and performance

 

 

Key Skills / Experience Requirements

 

  • Teamwork – The ability to work co‐operatively with others be part of a team and work together as oppose d to working separately or competitively. The willingness to co‐operate with others and seek common goals.

 

  • Customer Focus – The ability to proactively sense and take action on customer needs and opportunities. The willingness to exceed customer expectation.

 

  • Living the Values – The ability to inspire day to day demonstration of the Hilton values. The willingness to walk the talk and positively project the face of Hilton Worldwide.

 

  • Dependability – The ability to do what is required to meet commitments and deliver as needed.

 

  • Adaptability – The ability to be flexible and change as needed. The willingness to learn from others.

 

  • Quality – The ability to meet commitments in accordance with requirements and deliver value. The willingness to pursue excellence.

 

  • Productivity – The ability to maximise output with minimum input. The willingness to seek more efficient and effective ways of getting things done.

 

 

Preferred Qualifications

 

  • Experience in hotel housekeeping
  • Experience working in a demanding role
  • Additional appropriate IT skills

 

 

Additional Information

 

  • Standard working hours 5 out of 7 days and to the business needs
  • This role requires you to be at the heart of the operation on-site; accordingly, home working will not be considered
  • Early applications are encouraged as interviews will take place as soon as suitable candidates have been identified
  • If you have not heard back from us within 28 days of your application then it has not been successful on this occasion but please do consider applying for future department/business vacancies
  • If the requirement is needed, must be willing to work across the whole Adventure Parc Snowdonia site and any other reasonable requests by management
  • This role is open to direct applicants only: no agencies please

Please send your CV to HR@adventureparcsnowdonia.com

Job Description

 

Job title Room Attendant
Location Dolgarrog, Conwy
Salary £9.30ph
Reporting to Head Housekeeper / Housekeeping Supervisor
Prepared date January 2021

 

 

Adventure Parc Snowdonia

 

We launched our world-first inland surf lagoon – Surf Snowdonia – in 2015, and quickly established ourselves as one of the most exciting adventure destinations in Europe. In 2019, we unveiled our new Adventure Parc Snowdonia brand, as well as a trailblazing (and award-winning) indoor adventure hub, Adrenaline Indoors.

 

This year, 2021, will see still more exciting developments. We open the doors to our stunning new 106-bedroom Hilton Garden Inn, and a luxurious indoor / outdoor Wave Garden Spa. We will also launch showstopper new adventures including an outdoor pump track and carver skate bowl.

 

We are now looking for Hotel Room Attendants who shares our passion for Hilton Garden Inn Snowdonia, hospitality, and world-class customer service. We value hard working, positive team players who are committed to delivering an incredible experience for our guests. Want to be part of the adventure? Take a look at the full job description below.

 

Job Purpose

 

To deliver outstanding levels of cleanliness and guest comfort in the Guest Room environment.

 

Main Duties and Responsibilities

 

  • Clean /prepare and review the guest rooms (and any associated areas) allocated to you to the defined standard
  • Maintain a safe and secure environment for yourself, guests and colleagues
  • Respect the privacy of others and maintain behaviours in line with the company’s security, operating process and environmental policies
  • Deal with any guest enquires in a positive manner and in line with defined standards
  • Be proactive in ensuring all guests are acknowledged in a timely and appropriate manner
  • Ensure your behaviour respects the perspective, privacy, safety and security of your colleagues
  • Provide constructive suggestions/feedback to the leadership group on product, process or learning delivery improvements
  • Apply yourself fully during team training and briefing exercises
  • Always deliver your “fair share” in team task elements of the role and support colleagues whose workload may temporarily exceed your own
  • Ensure the tools you need for your shift are well organised and you have all the materials you’ll need during your shift
  • Report for duty on time in line with departmental personal presentation standards
  • Submit specific time off request per department guidelines
  • Be aware of scheduled shifts and planned learning sessions; attend as required
  • Be aware of the department standards, goals, objectives and performance
  • Be aware of specific guest requests and on-site contractors

 

Key Skills / Experience Requirements

 

  • Leadership – The ability to envision possibilities, contribute to high performing teams, and inspire passion. The willingness to take calculated risks, assume responsibility, and enhance quality and service.

 

  • Teamwork – The ability to work co‐operatively with others, be part of a team and work together as oppose to working separately or competitively. The willingness to co‐operate with others and seek common goals.

 

  • Customer Focus – The ability to proactively sense and take action on customer needs and opportunities. The willingness to exceed customer expectation.

 

  • Living the Values – The ability to inspire day to day demonstration of the Hilton values. The willingness to walk the talk and positively project the face of Hilton Worldwide.

 

  • Dependability – The ability to do what is required to meet commitments and to deliver as needed.

 

  • Adaptability – The ability to be flexible and change as needed. The willingness to learn from others.

 

  • Quality – The ability to meet commitments in accordance with requirements and deliver value. The willingness to pursue excellence.

 

  • Productivity – The ability to maximise output with minimum input. The willingness to seek more efficient and effective ways of getting things done.

 

 

Preferred Qualifications

 

  • Experience in hotel housekeeping
  • Experience working in a demanding role
  • Additional appropriate IT skills

 

 

Additional Information

 

  • Standard working hours 5 out of 7 days and to the business needs
  • This role requires you to be at the heart of the operation on-site; accordingly, home working will not be considered
  • Early applications are encouraged as interviews will take place as soon as suitable candidates have been identified
  • If you have not heard back from us within 28 days of your application then it has not been successful on this occasion but please do consider applying for future department/business vacancies
  • If the requirement is needed, must be willing to work across the whole Adventure Parc Snowdonia site and any other reasonable requests by management.
  • This role is open to direct applicants only: no agencies please

Please send your CV to HR@adventureparcsnowdonia.com

Job Description

 

Job title Chef De Partie
Location Dolgarrog, Conwy
Salary From £11.50ph
Reporting to Executive Head Chef / Sous Chef
Prepared date January 2021

 

 

Adventure Parc Snowdonia

 

We launched our world-first inland surf lagoon – Surf Snowdonia – in 2015, and quickly established ourselves as one of the most exciting adventure destinations in Europe. In 2019, we unveiled our new Adventure Parc Snowdonia brand, as well as a trailblazing (and award-winning) indoor adventure hub, Adrenaline Indoors.

 

This year, 2021, will see still more exciting developments. We open the doors to our stunning new 106-bedroom Hilton Garden Inn, and a luxurious indoor / outdoor Wave Garden Spa. We will also launch showstopper new adventures including an outdoor pump track and carver skate bowl.

 

We are now looking for a Chef De Partie who shares our passion for Hilton Garden Inn Snowdonia, hospitality, and world-class customer service. We value hard working, positive team players who are committed to delivering an incredible experience for our guests. Want to be part of the adventure? Take a look at the full job description below.

 

Job Purpose

 

To deliver safe, high quality food products that fully meet specified standards and minimise waste.

 

Main Duties and Responsibilities

 

  • Communicate clearly between food service team and culinary colleagues – both ways
  • Requisition required commodities and materials in line with forecasted sales
  • Work to achieve the optimal yield from commodities supplied
  • Ensure that all food dishes are fully prepared as specified and that no products are delivered to our customers that do not fully meet this specification
  • Ensure that all prescribed and designed processes, systems and standards are maintained
  • Ensure that your shift support receives appropriate levels of supervision and that their learning experiences / skills improvements are recorded effectively
  • Maintain your workstation cleanliness and tidiness constantly
  • Ensure you are ‘Mise en place’ in sufficient time and that your station contributes consistently to a highly effective service session
  • Participate positively in pre- and post-service briefs and apply learning to future service
  • Maintain an understanding of likely demand during service; always work to minimise waste by preparing and ‘producing’ appropriately
  • Oversee and provide ‘learning’ support for junior team members
  • Ensure you close down your section and complete end of shift procedures
  • Present yourself in a professional manner and acknowledge guests with a positive approach at every point of contact
  • Work as part of the culinary and wider F&B team, interacting positively with your colleagues
  • Report malfunction of services, equipment and any repair requirements relating to wall surfaces, floors, light fittings and wall switches, to the Head Chef
  • Ensure your behaviour respects the perspective, privacy, safety and security of our guests, contractors and work colleagues at all times
  • Provide constructive suggestions / feedback to the leadership group on product, process and learning delivery improvements
  • Apply yourself fully during team training and briefing exercises
  • Always deliver your ‘fair share’ in team task elements of the role and support colleagues whose own workload may temporarily exceed your own
  • Report for duty on time in line with department personal presentation standards; submit specific time off requests per department guidelines
  • Be aware of planned learning sessions and attend as required
  • Be aware of department standards, goals, objectives and performance
  • Organise yourself (any commis and/or apprentice support) and your section to ensure you are able to deliver the pre‐service and service tasks effectively to the required standard
  • Understand the specifications of the dishes we sell, their price and the processes and systems designed to present them to our customers

 

 

Key Skills / Experience Requirements

 

  • Teamwork – The ability to work co‐operatively with others, be part of a team and work together as oppose to working separately or competitively. The willingness to co‐operate with others and seek common goals.

 

  • Customer Focus – The ability to proactively sense and take action on customer needs and opportunities. The willingness to exceed customer expectation.

 

  • Living the Values – The ability to inspire day to day demonstration of the Hilton values. The willingness to walk the talk and positively project the face of Hilton Worldwide.

 

  • Dependability – The ability to do what is required to meet commitments and deliver as needed.

 

  • Adaptability – The ability to be flexible and change as needed. The willingness to learn from others.

 

  • Quality – The ability to meet commitments in accordance with requirements and deliver value. The willingness to pursue excellence.

 

  • Productivity – The ability to maximise output with minimum input. The willingness to seek more efficient and effective ways of getting things done.

 

Preferred Qualifications

 

  • College qualification or equivalent experience
  • Food Hygiene Certification
  • Additional appropriate IT skills

 

 

Additional Information

 

  • Standard working hours 5 out of 7 days and to the business needs
  • This role requires you to be at the heart of the operation on-site; accordingly, home working will not be considered
  • Early applications are encouraged as interviews will take place as soon as suitable candidates have been identified
  • If you have not heard back from us within 28 days of your application then it has not been successful on this occasion but please do consider applying for future department/business vacancies
  • If the requirement is needed, must be willing to work across the whole Adventure Parc Snowdonia site and any other reasonable requests by management
  • This role is open to direct applicants only: no agencies please

Please send your CV to HR@adventureparcsnowdonia.com

Job title Adventure – Lifeguard
Location Dolgarrog, Conwy
Salary £9.30ph
Reporting to Adventure Manager
Prepared date February 2021

 

 

Adventure Parc Snowdonia

 

We launched our world-first inland surf lagoon – Surf Snowdonia – in 2015, and quickly established ourselves as one of the most exciting adventure destinations in Europe. In 2019, we unveiled our new Adventure Parc Snowdonia brand, as well as a trailblazing (and award-winning) indoor adventure hub, Adrenaline Indoors.

 

This year, 2021, will see still more exciting developments. We open the doors to our stunning new 106-bedroom Hilton Garden Inn, and a luxurious indoor / outdoor Wave Garden Spa. We will also launch showstopper new adventures including an outdoor pump track and carver skate bowl.

 

We are now looking for Lifeguards who share our passion for adventure, hospitality and world-class customer service. We value hard working, positive team players who are committed to delivering an incredible experience for our guests. Want to be part of the adventure? Take a look at the full job description below.

 

Job Purpose

The role will be working in a dynamic environment, responsible for the supervision and safe running of all Surfing and Adrenalin Indoors operations, ensuring customers receive an outstanding customer experience.

Main Duties and Responsibilities

  • Be a key player in the safe and appropriate operation of the Surf Lagoon activities
  • Be focused and vigilant ensuring each customer is monitored constantly during their surf session
  • Carry out rescues should customers get into difficulty
  • Deliver exceptional levels of customer satisfaction
  • As required, carry out appropriate safety checks of equipment
  • Maintain a tidy and proper working environment for all staff and customers
  • Confidently deal with and report any first aid and incidents
  • Attend frequent training sessions
  • Any other duties as appropriate

Key Skills / Experience Requirements

  • An energetic, confident, friendly and motivated personality
  • Currently hold or willing to work towards the SLSGB or SLSWA beach lifesaving certificate
  • Highly focused on delivering excellent customer service
  • A good level of personal fitness – (The ability to swim 400m in 8 minutes)
  • High levels of focus and concentration
  • Ability to work using your own initiative, autonomously as well as part of a team
  • A flexible approach to work with a positive attitude
  • Flexibility to work a variety of shifts between 8am-8pm. Our busiest times are weekends and school holidays, hours will reflect this
  • Welsh speaker – desirable

Additional Information

 

  • If you have not heard back from us within 28 days of your application, then it has not been successful on this occasion but please do consider applying for future department/business vacancies
  • Weekends and holidays are our busiest period; therefore, your working week will reflect this
  • This role is open to direct applicants only: no agencies please

Type of Contract: Seasonal, hours to be discussed at interview.

Please send your CV to: z.pierce@adventureparcsnowdonia.com

Job title Adventure Instructor – Level 2
Location Dolgarrog, Conwy
Salary From £9.30ph
Reporting to Adventure Manager
Prepared date February 2021

 

 

Adventure Parc Snowdonia

 

We launched our world-first inland surf lagoon – Surf Snowdonia – in 2015, and quickly established ourselves as one of the most exciting adventure destinations in Europe. In 2019, we unveiled our new Adventure Parc Snowdonia brand, as well as a trailblazing (and award-winning) indoor adventure hub, Adrenaline Indoors.

 

This year, 2021, will see still more exciting developments. We open the doors to our stunning new 106-bedroom Hilton Garden Inn, and a luxurious indoor / outdoor Wave Garden Spa. We will also launch showstopper new adventures including an outdoor pump track and carver skate bowl.

 

We are now looking for Adventure Team Instructors who share our passion for adventure, hospitality and world-class customer service. We value hard working, positive team players who are committed to delivering an incredible experience for our guests. Want to be part of the adventure? Take a look at the full job description below.

 

Job Purpose

The role will be working in a dynamic environment, responsible for the supervision and safe running of the Adrenalin Indoors operations, ensuring customers receive an outstanding customer experience.

Main Duties and Responsibilities

  • Be a key player in the safe and appropriate operation of the Adrenaline Indoors activities
  • Work within all aspects of the Adrenalin Indoors facility
  • Deliver activities with exceptional levels of customer satisfaction
  • Be focused and vigilant, ensuring each customer is monitored constantly during their session
  • As required, carry out appropriate safety checks of equipment
  • Maintain a tidy and proper working environment for all staff and customers
  • Confidently deal with and report any first aid incidents
  • Behave in a way that embodies and promotes the Adventure Parc Snowdonia culture
  • Attend frequent training sessions
  • Any other duties as appropriate

Key Skills / Experience Requirements

  • An energetic, confident, friendly and motivated personality
  • Highly focused on delivering excellent customer service
  • High levels of focus and concentration
  • A good level of personal fitness
  • Ability to work using your own initiative, autonomously as well as part of a team
  • A flexible approach to work with a positive attitude
  • A valid DBS disclosure

 

 

Desirable experience and skills

 

  • Experience of maintenance and safety checking of adventure activity equipment
  • Welsh Speaker
  • Experience using high ropes/ rigging equipment
  • An ERCA qualification or higher
  • Minimum of 1-year experience in a similar role
  • Valid First Aid Qualification

 

Additional Information

 

  • If you have not heard back from us within 28 days of your application, then it has not been successful on this occasion but please do consider applying for future department/business vacancies
  • Weekends and holidays are our busiest period; therefore, your working week will reflect this
  • This role is open to direct applicants only: no agencies please

Type of Contract: Seasonal, hours to be discussed at interview.

 

Please send your CV to HR@adventureparcsnowdonia.com

Job Description

 

Job title Guest Services Team Member
Location Dolgarrog, Conwy
Salary £9.30ph
Reporting to Customer Services Manager
Prepared date February 2021

 

 

Adventure Parc Snowdonia

 

We launched our world-first inland surf lagoon – Surf Snowdonia – in 2015, and quickly established ourselves as one of the most exciting adventure destinations in Europe. In 2019, we unveiled our new Adventure Parc Snowdonia brand, as well as a trailblazing (and award-winning) indoor adventure hub, Adrenaline Indoors.

 

This year, 2021, will see still more exciting developments. We open the doors to our stunning new 106-bedroom Hilton Garden Inn, and a luxurious indoor / outdoor Wave Garden Spa. We will also launch showstopper new adventures including an outdoor pump track and carver skate bowl.

 

We are now looking for Guest Services Team Members who shares our passion for adventure, hospitality and world-class customer service. We value hard working, positive team players who are committed to delivering an incredible experience for our guests. Want to be part of the adventure? Take a look at the full job description below.

 

Job Purpose

 

Customers are always at the heart of everything that we do, which is why we need the best, always leading by example and showcasing exceptional customer service. We want people, people. You have got to like being around others, smiling and chatting because you like people, not because someone told you to smile and chat.

 

The role will involve working in a dynamic environment, you will be responsible for the customers journey ensuring that all customers receive an outstanding experience and an exceptional level of customer service.

 

Main Duties and Responsibilities

 

  • Deliver an exceptional customer service experience
  • Maintain great communication with other departments
  • Make sure the phones are answered promptly
  • Replying to emails, voicemails and call back messages
  • Dealing with a huge and varied range of customer enquiries
  • Forwarding customers to the correct department via the switchboard
  • Identifying and booking customers onto the correct wave for their skill/experience level
  • Upselling other products and offers when applicable
  • Checking customers in for their booked sessions or accommodation
  • Taking payments on the PDQ machines and cash handling. Cashing up at the end of the day
  • Updating customer records
  • General admin/office assistance when required
  • Occasional retail support

 

Key Skills / Experience Requirements

 

  • Solid experience in a customer facing role
  • Ambitious, determined, self-motivated with a can-do attitude
  • Energetic personality with strong communication skills
  • Ability to think on your feet in a fast-paced environment
  • Friendly, polite and a team player
  • Not afraid to ask questions
  • Flexibility to work a range of shifts between 7:30am and 9pm over 7 days per week
  • Surf knowledge or interest – Desirable
  • Welsh Speaker – Desirable

 

Additional Information

  • If you have not heard back from us within 28 days of your application, then it has not been successful on this occasion but please do consider applying for future department/business vacancies
  • This role is open to direct applicants only: no agencies please

Please send your CV to HR@adventureparcsnowdonia.com

Job Description

 

Job title Spa Host
Location Dolgarrog, Conwy
Salary £9.30ph
Reporting to Spa Manager
Prepared date April 2021

 

 

Adventure Parc Snowdonia

 

We launched our world-first inland surf lagoon – Surf Snowdonia – in 2015, and quickly established ourselves as one of the most exciting adventure destinations in Europe. In 2019, we unveiled our new Adventure Parc Snowdonia brand, as well as a trailblazing (and award-winning) indoor adventure hub, Adrenaline Indoors.

 

This year, 2021, will see still more exciting developments. We open the doors to our stunning new 106-bedroom Hilton Garden Inn, and a luxurious indoor / outdoor Wave Garden Spa. We will also launch showstopper new adventures including an outdoor pump track and carver skate bowl.

 

We are now looking for a Spa Host who shares our passion for adventure, hospitality and world-class customer service. We value hard working, positive team players who are committed to delivering an incredible experience for our guests. Want to be part of the adventure? Take a look at the full job description below.

 

Job Purpose

 

Ultimately responsible for being the first point of contact for spa enquiries and being responsible for spa reservations.

 

Main Duties and Responsibilities

 

  • To ensure delivery of guest experience to Wave Garden Spa brand standard at all times
  • Meet and Greet as required
  • To represent the spa at all times, on and off the premises reflected in brand standard protocols, uniform and presentation
  • Putting the guest first with all daily tasks
  • To be responsible for fulfilling other tasks and duties as requested by the Spa Manager
  • Run the Spa booking system
  • Scheduling treatments
  • Processing paperwork and payments
  • Answering telephone and email enquiries
  • Support the Therapist team by assisting with some cleaning, laundry and serving beverages will be required

 

Key Skills / Experience Requirements

 

  • Teamwork – The ability to work co‐operatively with others, be part of a team and work together as opposed to working separately or competitively. The willingness to co‐operate with others and seek common goals.

 

  • Customer Focus – The ability to proactively sense and take action on customer needs and opportunities. The willingness to exceed customer expectation.

 

  • Living the Values – The ability to inspire day to day demonstration of the Hilton values. The willingness to walk the talk and positively project the face of Hilton Worldwide.

 

  • Dependability – The ability to do what is required to meet commitments and to deliver as needed.

 

  • Adaptability – The ability to be flexible and change as needed. The willingness to learn from others.

 

  • Quality – The ability to meet commitments in accordance with requirements and deliver value. The willingness to pursue excellence.

 

  • Productivity – The ability to maximize output with minimum input. The willingness to seek more efficient and effective ways of getting things done.

 

Key Skills / Experience Requirements

 

  • Experience within the beauty industry
  • Knowledge of beauty treatments and salon/spa operations
  • NVQ Level 2/3 beauty therapist preferred but not essential

 

Additional Information

 

  • This role requires you to be at the heart of the operation on-site: accordingly, home working will not be considered
  • Early applications are encouraged as interviews will take place as soon as suitable candidates have been identified
  • If you have not heard back from us within 28 days of your application then it has not been successful on this occasion but please do consider applying for future department/business vacancies
  • This role is open to direct applicants only: no agencies please
  • Start date:18/05/21

 

If your interested in this role please email: k.dunne@adventureparcsnowdonia.com

Job Description

 

Job title Reservationist
Location Hilton Garden Inn Snowdonia & Adventure Parc Snowdonia, Dolgarrog, Conwy
Salary £9.30ph
Reporting to Hotel Revenue Manager
Prepared date May 2021

 

Adventure Parc Snowdonia

We launched our world-first inland surf lagoon – Surf Snowdonia – in 2015, and quickly established ourselves as one of the most exciting adventure destinations in Europe. In 2019, we unveiled our new Adventure Parc Snowdonia brand, as well as a trailblazing (and award-winning) indoor adventure hub, Adrenaline Indoors.

On 18th May 2021, we open the doors to our stunning new 106-bedroom Hilton Garden Inn, and a luxurious indoor / outdoor Wave Garden Spa. We will also launch showstopper new adventures including an outdoor pump track and carver skate bowl.

We are now looking for a Hotel Reservationist who shares our passion for Hilton Garden Inn Snowdonia, hospitality, and world-class customer service. We value hard working, positive team players who are committed to delivering an incredible experience for our guests. Want to be part of the adventure? Take a look at the full job description below.

 

Job Purpose

To maximize customer, spend whilst delivering exceptional customer experiences. Focusing on the coordination of reservations in the hotel and maximising customer spend across the whole site.

 

Main Duties and Responsibilities

  • Serve as the main contact for room reservations at the hotel
  • Respond to all customer enquiries via telephone, email, and direct
  • Convert enquiries into contracted business to include offsite weddings, hen & stag parties and any group reservations
  • Understand the products we sell, their price and the processes and systems designed to present them to our customers
  • Optimise customer spend through promotional awareness and suggestive selling techniques – prioritise activity / interactions as appropriate
  • Communicate clearly between customer and fellow departments / Conference & Events Operations
  • Production of in-depth and informative function sheets
  • Be proactive in ensuring through the “meet and greet” process all guests are welcomed in a timely and appropriate manner. Complete de-brief interviews to monitor the event experience
  • Demonstrate an awareness of customer priorities, anticipate needs and build rapport. Strive to meet new requests
  • Be aware of company policy and legal requirements that affect your role and always respect the privacy of our customers
  • Ensure your behaviour respects the perspective, privacy, safety and security of your colleagues
  • Provide constructive suggestions / feedback to the leadership group on product, process or learning delivery improvements

 

Key Skills / Experience Requirements

Team Work – The ability to work co‐operatively with others, be part of a team and work together as opposed to working separately or competitively. The willingness to co‐operate with others and seek common goals.

Customer Focus – The ability to proactively sense and take action on customer needs and opportunities. The willingness to exceed customer expectation.

Living the Values – The ability to inspire day to day demonstration of the Hilton and Adventure Parc Snowdonia’s values. The willingness to walk the talk and positively project the face of the business as a whole.

Dependability – The ability to do what is required to meet commitments and to deliver as needed.

Adaptability – The ability to be flexible and change as needed. The willingness to learn from others.

Quality – The ability to meet commitments in accordance with requirements and deliver value. The willingness to pursue excellence.

Productivity – The ability to maximize output with minimum input. The willingness to seek more efficient and effective ways of getting things done.

 

Preferred Qualifications

  • Excellent oral and written communication skills
  • Proficient in Microsoft Word and Excel
  • Experience working as part of a team where “people” skills were important
  • Working in a sale’s driven environment
  • Experience of Hotel Reservations
  • Ability to use the Microsoft suite of systems
  • Experience with Delphi, full training will be given

 

Additional Information

  • Standard working hours 5 out of 7 days and to the business needs.
  • This role requires you to be at the heart of the operation on-site
  • Early applications are encouraged as interviews will take place as soon as suitable candidates have been identified
  • If you have not heard back from us within 28 days of your application then it has not been successful on this occasion but please do consider applying for future department/business vacancies
  • If the requirement is needed, must be willing to work across the whole Adventure Parc Snowdonia site and any other reasonable requests by management.
  • Competitive salary
  • Holidays
  • Additional benefits included
  • Welsh language (desirable).
  • This role is open to direct applicants only: no agencies please
  • Expected Start Date: ASAP

 

Benefits

  • Discounted or free food
  • Flexible schedule
  • On-site parking

Schedule

  • Day shift
  • Monday to Friday
  • Weekends

If you wish to apply or need further details, please contact: n.pollard@adventureparcsnowdonia.com

 

Job Description

 

Job title Spa Reservationist
Location Dolgarrog, Conwy
Salary £9.30ph
Reporting to Spa Manager
Prepared date May 2021

 

 

Adventure Parc Snowdonia

 

We launched our world-first inland surf lagoon – Surf Snowdonia – in 2015, and quickly established ourselves as one of the most exciting adventure destinations in Europe. In 2019, we unveiled our new Adventure Parc Snowdonia brand, as well as a trailblazing (and award-winning) indoor adventure hub, Adrenaline Indoors.

 

This year, 2021, will see still more exciting developments. We open the doors to our stunning new 106-bedroom Hilton Garden Inn, and a luxurious indoor / outdoor Wave Garden Spa. We will also launch showstopper new adventures including an outdoor pump track and carver skate bowl.

 

We are now looking for a Spa Reservationist who shares our passion for adventure, hospitality and world-class customer service. We value hard working, positive team players who are committed to delivering an incredible experience for our guests. Want to be part of the adventure? Take a look at the full job description below.

 

Job Purpose

 

Ultimately responsible for being the first point of contact for spa enquiries and being responsible for Spa reservations.

 

Main Duties and Responsibilities

 

  • To provide a warm introduction to all customers, deal courteously and promptly with any inquiries and especially customer problems or concerns
  • Answer incoming telephone, social media and email enquiries in a timely and professional manner
  • To convert incoming enquiries promptly into reservations or product sales.  To up-sell and promote all Spa areas
  • Having full knowledge of all services and treatments
  • Work closely with the Spa manager to convert group sales leads into reservations and keep record of group booking progress and payments
  • Communicate with Spa team at all times and keep them informed of the Spa’s daily activities or any changes
  • Handle complaints promptly and professionally, demonstrating genuine care and concern
  • Communicate with the Spa Manager at all times and assist with or cover daily spa management duties when necessary
  • When necessary, open the Spa up or close it down for daily business

 

Key Skills / Experience Requirements

 

  • Teamwork – The ability to work co‐operatively with others, be part of a team and work together as opposed to working separately or competitively. The willingness to co‐operate with others and seek common goals.

 

  • Customer Focus – The ability to proactively sense and take action on customer needs and opportunities. The willingness to exceed customer expectation.

 

  • Living the Values – The ability to inspire day to day demonstration of the Hilton values. The willingness to walk the talk and positively project the face of Hilton Worldwide.

 

  • Dependability – The ability to do what is required to meet commitments and to deliver as needed.

 

  • Adaptability – The ability to be flexible and change as needed. The willingness to learn from others.

 

  • Quality – The ability to meet commitments in accordance with requirements and deliver value. The willingness to pursue excellence.

 

  • Productivity – The ability to maximize output with minimum input. The willingness to seek more efficient and effective ways of getting things done.

 

Key Skills / Experience Requirements

 

  • Understanding of reservation systems and protocol
  • Excellent communication, organisation and time management skills
  • Understanding of the beauty industry

 

Additional Information

 

  • This role requires you to be at the heart of the operation on-site: accordingly, home working will not be considered
  • Early applications are encouraged as interviews will take place as soon as suitable candidates have been identified
  • If you have not heard back from us within 28 days of your application, then it has not been successful on this occasion but please do consider applying for future department/business vacancies
  • This role is open to direct applicants only: no agencies please

 

If your interested in this role, please email: k.dunne@adventureparcsnowdonia.com

 

Job Description

 

Job title Cook
Location Dolgarrog, Conwy
Salary £9.30ph
Reporting to Executive Head Chef
Prepared date May 2021

 

 

Adventure Parc Snowdonia

 

We launched our world-first inland surf lagoon – Surf Snowdonia – in 2015, and quickly established ourselves as one of the most exciting adventure destinations in Europe. In 2019, we unveiled our new Adventure Parc Snowdonia brand, as well as a trailblazing (and award-winning) indoor adventure hub, Adrenaline Indoors.

This year, 2021, has seen still more exciting developments. We’ve opened the doors to our stunning new 106-bedroom Hilton Garden Inn, and a luxurious indoor / outdoor Wave Garden Spa. We’ve also launched showstopper new adventures including an outdoor pump track and carver skate bowl.

We are now looking for a Cook who shares our passion for adventure, hospitality, and world-class customer service. We value hard working, positive team players who are committed to delivering an incredible experience for our guests. Want to be part of the adventure? Take a look at the full job description below.

 

Job Purpose

 

To deliver safe, quality food products that fully meet specified standards and minimise waste.

 

Main Duties and Responsibilities

 

  • Prepare food to specifications
  • Prepare ingredients following Health and Safety procedures
  • Schedule self to support high workload periods and to attend pre- and post-service briefs with service teams to review and improve guest experience
  • Support your team by being in the department at the peak service periods
  • Ensure a safe, secure and stimulating environment is provided for team members in the kitchen and supporting areas
  • Ensure service teams are fully briefed on product availability and ‘recommend’ items pre service
  • Ensure that all food dishes are fully specified and costed and that no products are delivered to our customers that do not fully meet this specification
  • In conjunction with the Head Chef ensure that the department has an effective resource and succession plan
  • Maintain productivity, food cost and expense performance in line with targets; maintain required records on food waste, waste collection etc and work with nominated suppliers only
  • Comply with all directive company policies and relevant legislation
  • Monitor ‘Risk’ and maintain accurate records relating to HACCP, cleaning schedule activity, maintenance and servicing records, work‐wear contract requirements and all required safety certification
  • Maintain stockholding of food /cleaning products at an appropriate and consistent level relative to forecast activity levels
  • Minimise utility consumption and all waste related to kitchen operations

 

Preferred Qualification

 

  • College qualification or equivalent experience
  • Significant kitchen experience
  • Food Hygiene Certification

 

Additional Information

 

  • Standard working hours 5 out of 7 days and to the business needs.
  • This role requires you to be at the heart of the operation on-site; accordingly, home working will not be considered
  • Early applications are encouraged as interviews will take place as soon as suitable candidates have been identified
  • If you have not heard back from us within 28 days of your application then it has not been successful on this occasion but please do consider applying for future department/business vacancies
  • If the requirement is needed, must be willing to work across the whole Adventure Parc Snowdonia site and any other reasonable requests by management.
  • This role is open to direct applicants only: no agencies please

To apply, please send your CV and a short covering letter to HR@adventureparcsnowdonia.com

Job Description

Job title Accounts Assistant
Location Adventure Parc Snowdonia
Salary Depending on experience
Reporting to Group Financial Controller
Prepared date August 2021

 

Adventure Parc Snowdonia

 We launched our world-first inland surf lagoon – Surf Snowdonia – in 2015, and quickly established ourselves as one of the most exciting adventure destinations in Europe. In 2019, we unveiled our new Adventure Parc Snowdonia brand, as well as a trailblazing (and award-winning) indoor adventure hub, Adrenaline Indoors.

 

This year, 2021, will see still more exciting developments. We open the doors to our stunning new 106-bedroom Hilton Garden Inn, and a luxurious indoor / outdoor Wave Garden Spa. We will also launch showstopper new adventures including an outdoor pump track and carver skate bowl.

 

We are now looking for an Accounts Assistant who shares our passion for adventure, hospitality and world-class customer service. We value hard working, positive team players who are committed to delivering an incredible experience for our guests. Want to be part of the adventure? Take a look at the full job description below.

 

Job Purpose

This new role will be pivotal in controlling and processing supplier invoices for the new Snowdonia Hilton Garden Inn & Spa, ensuring that all costs are accurately and promptly recorded in the accounting system. Working closely with the hotel team and site finance team, the role will also oversee the purchase ordering system, supplier payments preparation and supplier account reconciliations.

 

Main Duties & Responsibilities

  • Checking supplier invoices, delivery notes and related information
  • Entering supplier invoices into the accounting system
  • Reconciling purchase ledger accounts to supplier statements
  • Assisting with bank reconciliations
  • Overseeing the purchase ordering system
  • Daily cashiering tasks
  • Other adhoc tasks as required

 

Key Skills & Experience

  • Experience in an Accounts Payable role
  • Experience of high-volume transactional processing
  • Strong IT skills, especially Excel
  • Good interpersonal and communication skills
  • Collaborative and proactive approach
  • Previous experience of Sage would be beneficial

Additional Information

  • Early applications are encouraged as interviews will take place as soon as suitable candidates have been identified
  • If you have not heard back from us within 28 days of your application then it has not been successful on this occasion but please do consider applying for future department/business vacancies
  • If the requirement is needed, must be willing to work across the whole Adventure Parc Snowdonia site and any other reasonable requests by management.
  • This role is open to direct applicants only: no agencies please.

Please send your CV to: hr@adventureparcsnowdonia.com

 

Job Description

 

Job title Laundry Porter
Location Dolgarrog, Conwy
Salary £9.30ph
Reporting to Head Housekeeper / Housekeeping Supervisor
Prepared date May 2021

 

 

Adventure Parc Snowdonia

 

We launched our world-first inland surf lagoon – Surf Snowdonia – in 2015, and quickly established ourselves as one of the most exciting adventure destinations in Europe. In 2019, we unveiled our new Adventure Parc Snowdonia brand, as well as a trailblazing (and award-winning) indoor adventure hub, Adrenaline Indoors.

This year, 2021, has seen still more exciting developments. We’ve opened the doors to our stunning new 106-bedroom Hilton Garden Inn, and a luxurious indoor / outdoor Wave Garden Spa. We’ve also launched showstopper new adventures including an outdoor pump track and carver skate bowl.

We are now looking for Hotel Laundry Porter who shares our passion for Hilton Garden Inn Snowdonia, hospitality, and world-class customer service. We value hard working, positive team players who are committed to delivering an incredible experience for our guests. Want to be part of the adventure? Take a look at the full job description below.

 

Job Purpose

 

To deliver outstanding levels of cleanliness and guest comfort working alongside our Head Housekeeper.

 

Main Duties and Responsibilities

 

  • To perform the sorting, counting and recording of all linen to ensure sufficient stock is available
  • Check all laundry in and out, ensuring all documentation is checked and completed as necessary
  • Check in deliveries and put in correct storerooms
  • To perform cleaning and maintenance of all storage, corridors and public areas to the required standard
  • To ensure that all linen trolleys, cupboards and all items pertaining to guest service are stocked as required
  • To report any maintenance to the Housekeeper or supervisor as soon as possible
  • Collect room service trays and return them to the kitchen
  • Remove all crockery and excess dishes from all rooms
  • Remove all rubbish and soiled linen from all bedroom floors
  • Maintain a safe and secure environment for yourself, guests and colleagues
  • Respect the privacy of others and maintain behaviours in line with the company’s security, operating process and environmental policies
  • Deal with any guest enquires in a positive manner and in line with defined standards
  • Be proactive in ensuring all guests are acknowledged in a timely and appropriate manner
  • Ensure your behaviour respects the perspective, privacy, safety and security of your colleagues
  • Always deliver your “fair share” in team task elements of the role and support colleagues whose workload may temporarily exceed your own
  • Report for duty on time in line with departmental personal presentation standards
  • Be aware of scheduled shifts and planned learning sessions; attend as required
  • Be aware of the department standards, goals, objectives and performance
  • Be aware of specific guest requests and on-site contractors

 

 

Key Skills / Experience Requirements

 

  • Leadership – The ability to envision possibilities, contribute to high performing teams, and inspire passion. The willingness to take calculated risks, assume responsibility, and enhance quality and service.

 

  • Teamwork – The ability to work co‐operatively with others, be part of a team and work together as oppose to working separately or competitively. The willingness to co‐operate with others and seek common goals.

 

  • Customer Focus – The ability to proactively sense and take action on customer needs and opportunities. The willingness to exceed customer expectation.

 

  • Living the Values – The ability to inspire day to day demonstration of the Hilton values. The willingness to walk the talk and positively project the face of Hilton Worldwide.

 

  • Dependability – The ability to do what is required to meet commitments and to deliver as needed.

 

  • Adaptability – The ability to be flexible and change as needed. The willingness to learn from others.

 

  • Quality – The ability to meet commitments in accordance with requirements and deliver value. The willingness to pursue excellence.

 

  • Productivity – The ability to maximise output with minimum input. The willingness to seek more efficient and effective ways of getting things done.

 

 

Preferred Qualifications

 

  • Experience in hotel housekeeping
  • Experience working in a demanding role

 

Additional Information

 

  • Standard working hours 5 out of 7 days and to the business needs
  • This role requires you to be at the heart of the operation on-site; accordingly, home working will not be considered
  • Early applications are encouraged as interviews will take place as soon as suitable candidates have been identified
  • If you have not heard back from us within 28 days of your application then it has not been successful on this occasion but please do consider applying for future department/business vacancies
  • If the requirement is needed, must be willing to work across the whole Adventure Parc Snowdonia site and any other reasonable requests by management.
  • This role is open to direct applicants only: no agencies please

To apply, please send your CV and a short covering letter to HR@adventureparcsnowdonia.com

Job Description

 

Job title Hotel Receptionist
Location Dolgarrog, Conwy
Salary £9.30ph
Reporting to Reception Manager
Prepared date January 2021

 

 

Adventure Parc Snowdonia

 

We launched our world-first inland surf lagoon – Surf Snowdonia – in 2015, and quickly established ourselves as one of the most exciting adventure destinations in Europe. In 2019, we unveiled our new Adventure Parc Snowdonia brand, as well as a trailblazing (and award-winning) indoor adventure hub, Adrenaline Indoors.

This year, 2021, has seen still more exciting developments. We’ve opened the doors to our stunning new 106-bedroom Hilton Garden Inn, and a luxurious indoor / outdoor Wave Garden Spa. We’ve also launched showstopper new adventures including an outdoor pump track and carver skate bowl.

We are now looking for a Hotel Receptionist who shares our passion for Hilton Garden Inn Snowdonia, hospitality, and world-class customer service. We value hard working, positive team players who are committed to delivering an incredible experience for our guests. Want to be part of the adventure? Take a look at the full job description below.

 

Job Purpose

 

To deliver exceptional customer experiences whilst driving optimal up-sell and on-sell performance.

 

Main Duties and Responsibilities

 

  • Be proactive in ensuring all guests are welcomed and departed in a timely and appropriate manner. Make it memorable
  • Demonstrate an awareness of customer priorities, anticipate needs and build rapport
  • Optimise customer spend through promotional awareness and suggestive selling techniques. Prioritise activity/interactions as appropriate
  • Be fully briefed pre- and post-shift and be aware of VIP’s or guests with special needs
  • Be aware of company policy and legal requirements that affect your role and always respect the privacy of our customers
  • Ensure you are maximising loyalty program enrolments and delivering the benefits consistently to existing program members
  • Continuously capture guest preferences and maintain guest profiles in PMS
  • Ensure that all prescribed and designed processes, systems and standards are maintained
  • Maintain a safe and secure environment for yourself, guests and colleagues
  • Ensure that guest problems are resolved effectively but avoided whenever possible
  • Communicate clearly between customer, reservations, housekeeping and other hotel operating departments, both ways
  • Ensure shift handover is comprehensive
  • Be aware of the department standards, goals, objectives and performance
  • Understand the products we sell, their price and the processes and systems designed to present them to our customers
  • Ensure your behaviour respects the perspective, privacy, safety and security of our guests and your colleagues
  • Maintain guest balances, cash float balances and comply with relevant credit and finance policies
  • Provide constructive suggestions/feedback to the leadership group on product, process or learning delivery improvements
  • Apply yourself fully during team training and briefing exercises
  • Always deliver your “fair share” in team task elements of the role and support colleagues whose workload may temporarily exceed your own

 

 

Key Skills / Experience Requirements

 

  • Teamwork – The ability to work co‐operatively with others, be part of a team and work together as opposed to working separately or competitively. The willingness to co‐operate with others and seek common goals.

 

  • Customer Focus – The ability to proactively sense and take action on customer needs and opportunities. The willingness to exceed customer expectation.

 

  • Living the Values – The ability to inspire day to day demonstration of the Hilton values. The willingness to walk the talk and positively project the face of Hilton Worldwide.

 

  • Dependability – The ability to do what is required to meet commitments and to deliver as needed.

 

  • Adaptability – The ability to be flexible and change as needed. The willingness to learn from others.

 

  • Quality – The ability to meet commitments in accordance with requirements and deliver value. The willingness to pursue excellence.

 

  • Productivity – The ability to maximize output with minimum input. The willingness to seek more efficient and effective ways of getting things done.

 

 

Preferred Qualifications

 

  • Experience working as part of a team
  • Experience working in a demanding customer service role
  • Additional language skills and appropriate IT/Systems skills

 

 

Additional Information

 

  • Standard working hours 5 out of 7 days and to the business needs
  • This role requires you to be at the heart of the operation on-site; accordingly, home working will not be considered
  • Early applications are encouraged as interviews will take place as soon as suitable candidates have been identified
  • If you have not heard back from us within 28 days of your application then it has not been successful on this occasion but please do consider applying for future department/business vacancies
  • If the requirement is needed, must be willing to work across the whole Adventure Parc Snowdonia site and any other reasonable requests by management
  • This role is open to direct applicants only: no agencies please

To apply, please send your CV and a short covering letter to natalie.pollard@hilton.com

Job Description

 

Job title Maintenance Operative
Location Dolgarrog, Conwy
Salary Depending on experience
Reporting to Head of Operations, Engineering, Facilities and Health & Safety.
Prepared date June 2021

 

 

We launched our world-first inland surf lagoon – Surf Snowdonia – in 2015, and quickly established ourselves as one of the most exciting adventure destinations in Europe. In 2019, we unveiled our new Adventure Parc Snowdonia brand, as well as a trailblazing (and award-winning) indoor adventure hub, Adrenaline Indoors.

 

This year, 2021, saw the opening to our stunning new 106-bedroom Hilton Garden Inn, and a luxurious indoor / outdoor Wave Garden Spa. We will also launch showstopper new adventures including an outdoor pump track and carver skate bowl.

 

We are now looking for a Maintenance Operative who shares our passion for adventure, hospitality, and world-class customer service. We value hard working, positive team players who are committed to delivering an incredible experience for our guests. Want to be part of the adventure? Take a look at the full job description below.

 

Job Purpose

 

Working within a specialist team of Engineers, you will carry out PPM and RM on a wide variety of equipment, including the world-first inland Surf Lagoon, Adrenaline Indoors Adventure facility and the new Hilton Garden Inn Hotel and Wave Garden Spa. As part of the engineering and maintenance department, you will work on everything from fixing faults to replacing items, as part of the dedicated team of within the technical department you will be required to deliver excellent service to customers and guests in a fast-paced environment.

There is advanced training on all areas, as and when required. The role will be working in a dynamic environment and be responsible for ensuring efficient and safe maintenance of the site facilities and machinery.

 

Responsibilities will include.

 

  • Attending call outs to guest rooms as well as the on-site guest and staff facilities
  • Carrying out and completing tasks and resolving maintenance issues
  • Ensure preventative services and corrective maintenance are carried out in order of importance and paperwork is completed accordingly
  • Electrical and mechanical maintenance of machinery
  • Trouble shoot, fault finding, diagnose and rectify issues on equipment / machinery
  • Reactive maintenance to ensure minimum downtime
  • Adhering to safety standards
  • Liaising with the Head of Operations, Engineering, Facilities and Health & Safety on an ongoing basis to ensure tasks are completed
  • Flexible across the whole facility
  • Flexible approach to working hours / shift work
  • Rectify Health & Safety issues
  • Any other duties as appropriate
  • The ability to work at height and around water is an essential part of the role
  • Assist the facilities and cleaning department and ensure event set-up

 

 

 

 

 

Key Skills / Experience Requirements

 

  • Practical working knowledge and experience in general maintenance
  • Attention to detail
  • Previous experience of planned and reactive maintenance
  • Continuous improvement experience
  • Proficient in the use of Microsoft Outlook, Word & Excel
  • Good communication skills
  • Ability to work to tight deadlines
  • Proactive approach to housekeeping, 5s methodology and waste minimisation
  • Proactive approach to Health & Safety in the workplace
  • Ability to work as part of a team and independently

 

Desirable Requirements

 

  • Fully multiskilled with qualification and experience in mechanical, electrical and control systems
  • Pool Plant Operator
  • Rope Rigging & Basic rescue in the workplace level 3
  • First aid qualification
  • Welsh speaker

 

Additional Information

 

  • This is a day shift-based, full-time, permanent role. This means that your days and hours of work could vary each week
  • The position may require the need to be on-call on a rota basis
  • Early applications are encouraged as interviews will take place as soon as suitable candidates have been identified
  • Shift cover will be required to cover engineer’s annual leave
  • The facility is open 365 days a year so working bank holidays, weekends and during Christmas and new year will be a requirement
  • If you have not heard back from us within 28 days of your application, then it has not been successful on this occasion but please do consider applying for future department/business vacancies
  • This role is open to direct applicants only: no agencies please

 

 

Please submit your CV and a short cover letter to b.smith@adventureparcsnowdonia.com

Job Description

 

Job title Hotel Housekeeping Team Leader
Location Dolgarrog, Conwy
Salary Depending on experience
Reporting to Reception Manager
Prepared date  July 2021

 

 

Adventure Parc Snowdonia

 

We launched our world-first inland surf lagoon – Surf Snowdonia – in 2015, and quickly established ourselves as one of the most exciting adventure destinations in Europe. In 2019, we unveiled our new Adventure Parc Snowdonia brand, as well as a trailblazing (and award-winning) indoor adventure hub, Adrenaline Indoors.

 

In spring 2021, we opened the doors to our stunning new 106-bedroom Hilton Garden Inn, and a luxurious indoor / outdoor Wave Garden Spa. We will also launch showstopper new adventures including an outdoor pump track and carver skate bowl.

 

We are now looking for a Hotel Housekeeping Team Leader who shares our passion for Hilton Garden Inn Snowdonia, hospitality, and world-class customer service. We value hard working, positive team players who are committed to delivering an incredible experience for our guests. Want to be part of the adventure? Take a look at the full job description below.

 

Job Purpose

 

Provide the housekeeping team with the leadership required to maximise guest comfort at optimal productivity levels.

 

Main Duties and Responsibilities

 

  • Monitor team and individual performance in line with the agreed standard operating procedures
  • Ensure a safe, secure and stimulating environment is provided for team members and guests at all times
  • Ensure that all team members are fully equipped with the tools, skills, behaviours and knowledge required before starting work on their own
  • Ensure that all prescribed and designed process, systems and standards are maintained
  • Build relationships and rapport with customers
  • Lead from the front during peak periods in the day; coaching and encouraging others
  • Provide team with the clear purpose they require and support with relevant learning experiences and constant feedback on individual and team performance
  • Observe and coach the team to ensure that they are constantly improving their skills
  • Ensure that you provide the Head Housekeeper with feedback on the team to support the development of an effective resource and succession plan for the department
  • Ensure that you have a personal development plan and feedback with those you supervise on a regular basis
  • Maintain productivity and expense performance and systems daily
  • Check quality standards and initiate the appropriate actions
  • Maintain constant and robust security related to guest rooms, stock, equipment and ensure all standard department procedures are fully adhered to
  • Comply with all directive company policies and relevant legislation
  • Organise the department and team to ensure an efficient and effective shift
  • In conjunction with the Head Housekeeper ensure that the team deliver optimal levels of productivity in line with forecasted activity
  • Ensure “change” initiatives are implemented effectively with high levels of team engagement
  • Ensure that the team has the appropriate tools, training and equipment to deliver service to the required standard
  • Ensure that provision is made to maintain a clear understanding of requirements between customer and operational group

 

Key Skills / Experience Requirements

 

  • Leadership – The ability to envision possibilities, contribute to high performing teams, and inspire passion. The willingness to take calculated risks, assume responsibility, and enhance quality and service.

 

  • Customer Focus – The ability to proactively sense and take action on customer needs and opportunities. The willingness to exceed customer expectation.

 

  • Living the Values – The ability to inspire day to day demonstration of the Hilton values. The willingness to walk the talk and positively project the face of Hilton Worldwide.

 

  • Collaboration – The ability to work inter‐dependently with others, within or across groups, functions, brands, and geographies to improve effectiveness. The willingness to put the interests of the enterprise above your own and seek win‐win solutions.

 

  • Judgment – The ability to process information effectively. The willingness to use facts and data to make sound decisions, and to learn from experience.

 

  • Results Focus – The ability to deliver results and solutions and keep the focus on driving customer value. The willingness to assume personal ownership and accountability.

 

 

Preferred Qualifications

 

  • Experience in managing a team
  • Experience in housekeeping management or leadership role
  • Experience working in a demanding customer service role
  • Additional language skills and appropriate IT /Systems skills

 

 

Additional Information

 

  • Standard working hours 5 out of 7 days and to the business needs
  • This role requires you to be at the heart of the operation on-site; accordingly, home working will not be considered
  • Early applications are encouraged as interviews will take place as soon as suitable candidates have been identified
  • If you have not heard back from us within 28 days of your application then it has not been successful on this occasion but please do consider applying for future department/business vacancies
  • If the requirement is needed, must be willing to work across the whole Adventure Parc Snowdonia site and any other reasonable requests by management.
  • This role is open to direct applicants only: no agencies please

 

If you wish to apply please send you CV and contact details to: l.gale@adventureparcsnowdonia.com

Job Description

 

Job title Driver / Caretaker
Location Dolgarrog, Conwy
Salary Depending on experience
Reporting to Operations Manager
Prepared date July 2021

 

Adventure Parc Snowdonia

We are now looking for a Driver / Caretaker who shares our passion for Hilton Garden Inn Snowdonia, hospitality, and world-class customer service. We value hard working, positive team players who are committed to delivering an incredible experience for our guests. Want to be part of the adventure? Take a look at the full job description below.

 

Job Purpose

To deliver a prompt and efficient service to company employees who require in house transport. The requirement to be adaptable to support the facilities team whilst on site is also essential.

Main Duties and Responsibilities

  • Pick up scheduled employees from varied pick up locations on a daily basis
  • Drop employees at destinated locations once they have completed their shift
  • Fuel up and clean the company minibus as and when required
  • Main point of contact for employees who require transportation
  • Operate a shuttle service for in house guests
  • Support the facilities team when on site with essential duties including watering plants, litter sweeps and cleaning
  • Check in deliveries and put in correct storerooms
  • Cleaning and maintenance of public areas to the required standard
  • Be proactive in ensuring all guests are acknowledged in a timely and appropriate manner
  • Maintain a safe and secure environment for yourself, guests and colleagues
  • Always deliver your “fair share” in team task elements of the role and support colleagues whose workload may temporarily exceed your own
  • Report for duty on time in line with departmental personal presentation standards
  • Be aware of scheduled shifts and planned learning sessions; attend as required
  • Be aware of the department standards, goals, objectives and performance
  • Be aware of specific guest requests and on-site contractors

Key Skills / Experience Requirements

  • Full clean UK Driving Licence
  • Excellent communication skills
  • Must be over 25 years old due to vehicle insurance

Preferred Qualifications

  • Experience in customer facing role
  • Experience working in a demanding role

Additional Information

 

  • Standard working hours 5 out of 7 days and to the business needs
  • This role requires you to be at the heart of the operation on-site; accordingly, home working will not be considered
  • Early applications are encouraged as interviews will take place as soon as suitable candidates have been identified
  • If you have not heard back from us within 28 days of your application, then it has not been successful on this occasion but please do consider applying for future department/business vacancies
  • If the requirement is needed, must be willing to work across the whole Adventure Parc Snowdonia site and any other reasonable requests by management.
  • This role is open to direct applicants only: no agencies please
  • Great benefits
  • Staff Surf
  • Full-Time

Please send your CV to: hr@adventureparcsnowdonia.com

Systems Administrator and Trainer

Job Title:          Systems Administrator and Trainer

Location:          Dolgarrog, North Wales

Reporting to:     Group Financial Controller

Adventure Parc Snowdonia

We launched our world-first inland surf lagoon – Surf Snowdonia – in 2015, and quickly established ourselves as one of the most exciting adventure destinations in Europe. In 2019, we unveiled our new Adventure Parc Snowdonia brand, as well as a trailblazing (and award-winning) indoor adventure hub, Adrenaline Indoors.

In spring 2021, we opened the doors to our stunning new 106-bedroom Hilton Garden Inn, and a luxurious indoor / outdoor Wave Garden Spa. We will also launch showstopper new adventures including an outdoor pump track and carver skate bowl.

We now have a unique opportunity for a Systems Administrator and Trainer. If you have experience of using multiple hotel and leisure systems to a high degree but also enjoy training and developing teams this is the position for you. You will be responsible for administering all systems across the resort and training the team in how best to use them to provide excellent organisation and great customer service.

Job Purpose:

This new role will be pivotal in the management and maintenance of various Management Systems at both Adventure Parc and the newly opened Hilton Garden Inn.

Main Duties & Responsibilities:

  • First line of support for all systems users across both sites.
  • Systems administration and maintenance.
  • Introducing improvements to systems to enhance their use and our ability to provide good customer service.
  • Coordinating with external provider for general IT issues.
  • Training all system users to the highest standard.
  • Planning starter training for new team members in conjunction with HODs.
  • Other peripheral training to improve the effective functioning of the resort.
  • Other ad hoc tasks as required.

Key Skills & Experience:

  • Experience in using and administering hotel and leisure management systems such as OnQ, XN POS, Roller, personnel T&A systems.
  • Experience in training teams.
  • Good interpersonal and communication skills.
  • Collaborative and proactive approach.
  • Previous experience of Office365 would be beneficial.

Please send your CV to: hr@adventureparcsnowdonia.com