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Reception Coordinator

Job Description

 

Job title Hotel Conference & Events Coordinator
Location Hilton Garden Inn Snowdonia, Dolgarrog, Conwy
Salary Depending on experience
Reporting to Hotel General Manager/Hotel Revenue Manager
Prepared date 12th October 2020

 

 

Adventure Parc Snowdonia

We launched our world-first inland surf lagoon – Surf Snowdonia – in 2015, and quickly established ourselves as one of the most exciting adventure destinations in Europe. In 2019, we unveiled our new Adventure Parc Snowdonia brand, as well as a trailblazing (and award-winning) indoor adventure hub, Adrenaline Indoors.

 

This year, 2021, will see still more exciting developments. We open the doors to our stunning new 106-bedroom Hilton Garden Inn, and a luxurious indoor / outdoor Wave Garden Spa. We will also launch showstopper new adventures including an outdoor pump track and carver skate bowl.

 

We are now looking for a Hotel Conference & Events Coordinator who shares our passion for Hilton Garden Inn Snowdonia, hospitality, and world-class customer service. We value hard working, positive team players who are committed to delivering an incredible experience for our guests. Want to be part of the adventure? Take a look at the full job description below.

 

Job Purpose

 

To maximize customer, spend whilst delivering exceptional customer experiences. Focusing on the coordination of Conferences & Events in the hotel and maximising customer spend across the whole site.

 

Main Duties and Responsibilities

 

  • Respond to all customer enquiries via telephone, email, Delphi and direct.
  • Ensure that all enquiry details are entered into Delphi, continue to monitor the status, chase enquiries and contracting business. Hold meetings with potential customers who want to hold events at the hotel/Parc.
  • Ensure that where appropriate deposits and final balances are paid on time, to the contract and recorded correctly.
  • Understand the products we sell, their price and the processes and systems designed to present them to our customers.
  • Optimise customer spend through promotional awareness and suggestive selling techniques – prioritise activity / interactions as appropriate
  • Communicate clearly between customer and fellow departments / Conference & Events Operations
  • Production of in-depth and informative function sheets, create the weekly function sheet batch, last minute BEO, attendance at the weekly function sheet meeting to run through the events and circulation of function sheets.
  • Be proactive in ensuring through the “meet and greet” process all guests are welcomed in a timely and appropriate manner. Complete de-brief interviews to monitor the event experience.
  • Demonstrate an awareness of customer priorities, anticipate needs and build rapport. Strive to meet new requests.
  • Be aware of company policy and legal requirements that affect your role and always respect the privacy of our customers.
  • Ensure your behaviour respects the perspective, privacy, safety and security of your colleagues.
  • Provide constructive suggestions / feedback to the leadership group on product, process or learning delivery improvements.

 

 

Key Skills / Experience Requirements

 

Team Work – The ability to work co‐operatively with others, be part of a team and work together as opposed to working separately or competitively. The willingness to co‐operate with others and seek common goals.

 

Customer Focus – The ability to proactively sense and take action on customer needs and opportunities. The willingness to exceed customer expectation.

 

Living the Values – The ability to inspire day to day demonstration of the Hilton and Adventure Parc Snowdonia’s values. The willingness to walk the talk and positively project the face of the business as a whole.

 

Dependability – The ability to do what is required to meet commitments and to deliver as needed

 

Adaptability – The ability to be flexible and change as needed. The willingness to learn from others

 

Quality – The ability to meet commitments in accordance with requirements and deliver value. The willingness to pursue excellence.

 

Productivity – The ability to maximize output with minimum input. The willingness to seek more efficient and effective ways of getting things done

 

PREFFERRED QUALIFICATIONS

 

  • Excellent oral and written communication skills
  • Proficient in Microsoft Word and Excel
  • Experience working as part of a team where “people” skills were important.
  • Working in a sale’s driven environment,
  • Experience of Conference and Events.
  • Ability to use the Microsoft suite of systems.
  • Experience with Delphi, full training will be given.

 

 

Additional Information

  • Standard working hours 5 out of 7 days and to the business needs.
  • This role requires you to be at the heart of the operation on-site
  • Early applications are encouraged as interviews will take place as soon as suitable candidates have been identified
  • If you have not heard back from us within 28 days of your application then it has not been successful on this occasion but please do consider applying for future department/business vacancies
  • If the requirement is needed, must be willing to work across the whole Adventure Parc Snowdonia site and any other reasonable requests by management.
  • Competitive salary
  • Holiday
  • Additional benefits included
  • Welsh language (desirable).
  • This role is open to direct applicants only: no agencies please

Job Description

 

Job title Hotel Reception Supervisor
Location Hilton Garden Inn Snowdonia, Dolgarrog, Conwy
Salary Depending on experience
Reporting to Hotel General Manager/Hotel Revenue Manager
Prepared date 12th October 2020

 

 

Adventure Parc Snowdonia

We launched our world-first inland surf lagoon – Surf Snowdonia – in 2015, and quickly established ourselves as one of the most exciting adventure destinations in Europe. In 2019, we unveiled our new Adventure Parc Snowdonia brand, as well as a trailblazing (and award-winning) indoor adventure hub, Adrenaline Indoors.

 

This year, 2021, will see still more exciting developments. We open the doors to our stunning new 106-bedroom Hilton Garden Inn, and a luxurious indoor / outdoor Wave Garden Spa. We will also launch showstopper new adventures including an outdoor pump track and carver skate bowl.

 

We are now looking for a Hotel Reception Supervisor who shares our passion for Hilton Garden Inn Snowdonia, hospitality, and world-class customer service. We value hard working, positive team players who are committed to delivering an incredible experience for our guests. Want to be part of the adventure? Take a look at the full job description below.

 

Job Purpose

 

To lead the team in the delivery of exceptional customer experiences whilst driving optimal up – sell and on‐ sell performance.

 

Main Duties and Responsibilities

 

  • Schedule the team to deliver optimal levels of productivity / guest service and maintain purchasing cycle in line with forecasted activity.
  • Work with other hotel “leaders” to develop approaches and propositions to drive additional revenue / departmental profit.
  • Ensure “change” and “promotional initiatives” are implemented effectively with high levels of team engagement.
  • Ensure the team has the appropriate tools, training and equipment to deliver the service to the required standard. Ensure “fair” allocation of work.
  • Ensure scheduling is maintained in line with productivity guidelines and that training is planned effectively.
  • Maintain a clear “room allocation” policy to optimize overall guest experience.
  • Maintain a clear and appropriate ‘overbooking’ policy as part of a robust process to ensure the hotel reaches 100% occupancy as often as possible.
  • Review and maintain required records on regular guests, guest problems and the resolution.
  • Liaise with the Head Housekeeper and other leaders on a daily basis to ensure all arrivals are guaranteed, effective delivery of guest requirements, special requests and billing accuracy.
  • Lead your team to deliver exceptional arrival and departure experiences.
  • Be visible in your approach and support the team by being in the operation during peak periods.
  • Ensure a safe, secure and stimulating environment is provided for team members and customers in all Front of House areas.
  • Ensure that all team members are optimizing the revenue opportunities in each customer interaction and are communicating requirements clearly to other departments.
  • Ensure team members are maximizing loyalty program enrolments and delivering the benefits consistently to existing program members.
  • Ensure that all prescribed and designed process, systems and standards are maintained.
  • Champion both tactical and change initiatives instigated by brand or Management Company.
  • Build relationships and rapport with all guests.
  • Provide the team with the clear purpose they require and support with relevant learning experiences and constant feedback on individual and team performance.
  • Make the decision on all team selection (pre-General Manager).
  • Observe and coach team to ensure that they are constantly improving their skills.
  • Maintain guest balances, room credit availability and credit / deposits control policy.
  • Ensure compliance with all company financial, privacy, data security policy and procedures.
  • Maintain consistent and robust security related to guest data and valuables, stock, cash, equipment and ensure that all standard department procedures are fully adhered to.

 

 

Key Skills / Experience Requirements

Leadership – The ability to envision possibilities, contribute to high performing teams, and inspire passion. The willingness to take calculated risks, assume responsibility, and enhance quality and service.

 

Customer Focus – The ability to proactively sense and take action on customer needs and opportunities. The willingness to exceed customer expectation.

 

Living the Values – The ability to inspire day to day demonstration of the Hilton and Adventure Parc Snowdonia’s values. The willingness to walk the talk and positively project the face of the business as a whole.

 

Collaboration – The ability to work inter‐dependently with others, within or across groups, functions, brands, and geographies to improve effectiveness. The willingness to put the interests of the enterprise above your own and seek win‐win solutions

 

Judgment – The ability to process information effectively. The willingness to use facts and data to make sound decisions, and to learn from experience.

 

Results Focus – The ability to deliver results and solutions and keep the focus on driving customer value. The willingness to assume personal ownership and accountability

 

PREFFERRED QUALIFICATIONS

 

  • Excellent oral and written communication skills
  • Proficient in Microsoft Word and Excel
  • Certified in the use of OnQ RMS, OnQ PMS and other related systems or an ability to quickly learn and utilize these systems. Full training on all systems will be provided.

 

Additional Information

  • Standard working hours 5 out of 7 days and to the business needs.
  • This role requires you to be at the heart of the operation on-site
  • Early applications are encouraged as interviews will take place as soon as suitable candidates have been identified
  • If you have not heard back from us within 28 days of your application then it has not been successful on this occasion but please do consider applying for future department/business vacancies
  • If the requirement is needed, must be willing to work across the whole Adventure Parc Snowdonia site and any other reasonable requests by management.
  • Competitive salary
  • Holiday
  • Additional benefits included
  • Welsh language (desirable).
  • This role is open to direct applicants only: no agencies please

Job Description

 

Job title Night Manager
Location Hilton Garden Inn Snowdonia, Dolgarrog, Conwy
Salary Depending on experience
Reporting to Deputy General Manager
Prepared date 12th October 2020

 

 

Adventure Parc Snowdonia

We launched our world-first inland surf lagoon – Surf Snowdonia – in 2015, and quickly established ourselves as one of the most exciting adventure destinations in Europe. In 2019, we unveiled our new Adventure Parc Snowdonia brand, as well as a trailblazing (and award-winning) indoor adventure hub, Adrenaline Indoors.

 

This year, 2021, will see still more exciting developments. We open the doors to our stunning new 106-bedroom Hilton Garden Inn, and a luxurious indoor / outdoor Wave Garden Spa. We will also launch showstopper new adventures including an outdoor pump track and carver skate bowl.

 

We are now looking for a Night Manager who shares our passion for Hilton Garden Inn Snowdonia, hospitality, and world-class customer service. We value hard working, positive team players who are committed to delivering an incredible experience for our guests. Want to be part of the adventure? Take a look at the full job description below.

 

Job Purpose

 

To provide the night team with the leadership that delivers exceptional customer service experiences in a safe and secure hotel environment.

 

Main Duties and Responsibilities

 

  • Plan annual holiday entitlement in the department where possible in line with trading requirements.
  • Work with the Revenue Manager to develop approaches to drive additional revenue / profit for the department.
  • Schedule the night team to deliver optimal levels of productivity and maintain purchasing cycle in line with forecasted activity
  • Ensure the night team has the appropriate tools, training and equipment to deliver the services and propositions consistently to the required standard.
  • Organise shift resources, materials and deliver brief to ensure exceptional arrival and departure experience with optimal revenue performance over the “night” period.
  • In conjunction with the Reception Manager ensure that the team delivers optimal levels of productivity in line with forecasted activity – maintaining safety and security priorities.
  • Liaise with the reception team and other leaders on a daily basis to ensure all arrivals are guaranteed, effective delivery of guest requirements, special requests and billing accuracy.
  • Capture “preferences” from regular guest and update internal systems accordingly.
  • Take responsibility for the hotel during your shift, as the “on duty” Manager and provide other team members with leadership support as required.
  • Ensure front desk and immediate adjacent areas are always presented to the defined standard.
  • Allocate night team tasks fairly and monitor standards of completed tasks.
  • Ensure that specific standards for food and beverage specifications and delivery are consistently met.
  • Take responsibility for resolving guest problems.
  • Work with the Deputy General Manager to ensure that the night department has an effective resource and succession plan.
  • Maintain guest balances, room credit availability and credit control policy.
  • Ensure compliance with all company financial, privacy, data security policy and procedures.
  • Maintain consistent and robust security related to guest data and valuables, stock, cash, equipment and ensure that all standard department procedures are fully adhered to.

 

Key Skills / Experience Requirements

 

Leadership– The ability to envision possibilities, contribute to high performing teams, and inspire passion. The willingness to take calculated risks, assume responsibility, and enhance quality and service.

 

Customer Focus – The ability to proactively sense and take action on customer needs and opportunities. The willingness to exceed customer expectation.

 

Living the Values – The ability to work inter‐dependently with others, within or across groups, functions, brands, and geographies to improve effectiveness. The willingness to put the interests of the enterprise above your own and seek win‐win

 

Collaboration – The ability to work inter‐dependently with others, within or across groups, functions, brands, and geographies to improve effectiveness. The willingness to put the interests of the enterprise above your own and seek win‐win solutions.

 

Judgment – The ability to process information effectively. The willingness to use facts and data to make sound decisions, and to learn from experience

 

Results Focus – The ability to deliver results and solutions and keep the focus on driving customer value. The willingness to assume personal ownership and accountability.

 

 

PREFFERRED QUALIFICATIONS

 

  • Significant management in hospitality and preferably night experience.
  • Proficient in Microsoft Word and Excel
  • Experience working as part of a team where “people” skills were important.
  • First Aid at Work
  • Basic Food Hygiene Certification

 

Additional Information

  • Standard working hours 5 out of 7 days and to the business needs.
  • This role requires you to be at the heart of the operation on-site
  • Early applications are encouraged as interviews will take place as soon as suitable candidates have been identified
  • If you have not heard back from us within 28 days of your application then it has not been successful on this occasion but please do consider applying for future department/business vacancies
  • If the requirement is needed, must be willing to work across the whole Adventure Parc Snowdonia site and any other reasonable requests by management.
  • Competitive salary
  • Holiday
  • Additional benefits included
  • Welsh language (desirable).
  • This role is open to direct applicants only: no agencies please

Job Description

 

 

Job title Adventure Team Co-ordinator
Location Dolgarrog, Conwy
Salary Depending on experience
Reporting to Adventure Manager
Prepared date January 2021

 

 

Adventure Parc Snowdonia

 

We launched our world-first inland surf lagoon – Surf Snowdonia – in 2015, and quickly established ourselves as one of the most exciting adventure destinations in Europe. In 2019, we unveiled our new Adventure Parc Snowdonia brand, as well as a trailblazing (and award-winning) indoor adventure hub, Adrenaline Indoors.

 

This year, 2021, will see still more exciting developments. We open the doors to our stunning new 106-bedroom Hilton Garden Inn, and a luxurious indoor / outdoor Wave Garden Spa. We will also launch showstopper new adventures including an outdoor pump track and carver skate bowl.

 

We are now looking for an Adventure Team Co-ordinator who shares our passion for adventure, hospitality and world-class customer service. We value hard working, positive team players who are committed to delivering an incredible experience for our guests. Want to be part of the adventure? Take a look at the full job description below.

 

Job Purpose

 

The role will be working in a dynamic environment, responsible for the supervision and safe running of all Surfing and Adrenalin Indoors operations, ensuring customers receive an outstanding customer experience.

 

Main Duties and Responsibilities

  • Supervise and be a key player in the safe operation of the Adrenaline Indoors and Surf Lagoon activities
  • Supervise, develop and motivate the team appropriately, providing regular feedback and helping to deliver “best practice” in customer interaction
  • Support recruitment, induction and training of instructors. Delivering refresher training and instructor team audits when required
  • Lead by example and deliver exceptional levels of customer satisfaction
  • Carry out appropriate safety checks of all equipment and activities
  • Confidently deal with any first aid incidents on site, ensuring the correct recording and reporting procedure
  • Assist with building and implementing the rota of a large team
  • Challenge all existing systems and methods looking for efficiencies and safer practices where suitable
  • Behave in a way that embodies and promotes the Adventure Parc Snowdonia culture
  • Supervise staff uniform and ensure staff are always representing the company in the correct way
  • Maintain a tidy and proper working environment for all staff and customers
  • Any other duties as appropriate

 

 

 

Key Skills / Experience Requirements

 

  • Currently hold or willing to work towards the SLSGB or SLSWA beach lifesaving certificate
  • An energetic, confident, friendly and motivated personality
  • Experience working at heights
  • Ability to work using your own initiative, autonomously as well as part of a team
  • Highly focused on delivering an excellent customer experience
  • A flexible approach to work with a positive attitude
  • The ability to motivate others
  • Strong written and verbal communication skills that allow you to inform and advise others clearly
  • Problem-solving skills
  • Initiative and the ability to offer new ideas
  • Good time-keeping skills
  • Personal commitment to improving your own knowledge and skills
  • Leadership skills
  • Understanding of adventure activities and its culture
  • Valid DBS check

 

Desirable experience and skills

 

  • Experience of maintenance and safety checking of adventure activity equipment
  • Welsh Speaker
  • Experience using high ropes/ rigging equipment
  • An SPA, ERCA qualification or higher
  • Lifeguard qualification (Beach)
  • Minimum of 1-year experience in a similar role
  • Adventure activities trainer qualification
  • Valid First Aid Qualification
  • Understanding and knowledge of surfing and its culture

 

Additional Information

 

  • If you have not heard back from us within 28 days of your application, then it has not been successful on this occasion but please do consider applying for future department/business vacancies
  • Weekends and holidays are our busiest period; therefore, your working week will reflect this.
  • This role is open to direct applicants only: no agencies please

Type of Contract: Seasonal, hours to be discussed at interview.

Job Description

 

Job title Surf Instructor
Location Dolgarrog, Conwy
Rate Lesson rate – £25.50 (Level 1 ISA)
Reporting to Adventure Manager
Prepared date January 2021

 

Adventure Parc Snowdonia

We launched our world-first inland surf lagoon – Surf Snowdonia – in 2015, and quickly established ourselves as one of the most exciting adventure destinations in Europe. In 2019, we unveiled our new Adventure Parc Snowdonia brand, as well as a trailblazing (and award-winning) indoor adventure hub, Adrenaline Indoors.

 

This year, 2021, will see still more exciting developments. We open the doors to our stunning new 106-bedroom Hilton Garden Inn, and a luxurious indoor / outdoor Wave Garden Spa. We will also launch showstopper new adventures including an outdoor pump track and carver skate bowl.

 

We are now looking for Surf Instructors who shares our passion for adventure, hospitality and world-class customer service. We value hard working, positive team players who are committed to delivering an incredible experience for our guests. Want to be part of the adventure? Take a look at the full job description below.

 

Job Purpose:

The role will be working as a Surf Instructor as part of our Adventure Team, delivering surf lessons within our surf lagoon. You will be responsible for the efficient and safe running of all surf lessons, ensuring customers receive an outstanding experience and level of customer service.

Main Duties and Responsibilities

  • Be a part of our adventure team, conducting surfing lessons within the world’s first commercial surfing lagoon
  • Ensure safe and appropriate running of all surf lessons with our Beginner, Intermediate and Advanced customers
  • Ensure ‘best practice’ in all customer interaction
  • Carry out lifeguarding duties on the lagoon when required
  • Carry out appropriate safety checks of all equipment when required
  • Maintain a tidy and proper working environment for all staff and customers
  • Confidently deal with and report any first aid incidents
  • Behave in a way that embodies and promotes the Adventure Parc Snowdonia culture
  • Any other duties as appropriate

Key Skills / Experience Requirements

  • An energetic, confident, friendly and motivated personality
  • Currently hold or willing to work towards an ISA Level 1/2 or equivalent surf instructor qualification
  • Currently hold or willing to work towards the SLSGB/ SLSAW / RLSS Beach Lifesaving certificate.
  • Highly focused on delivering excellent customer service
  • Ability to work using your own initiative, autonomously as well as part of a team
  • A good understanding and knowledge of surfing and it’s culture
  • Leadership skills
  • A flexible approach to work with a positive attitude
  • Valid DBS check

Desirable experience and skills

 

  • Welsh Speaker
  • Valid First Aid Qualification

 

Additional Information

 

  • If you have not heard back from us within 28 days of your application, then it has not been successful on this occasion but please do consider applying for future department/business vacancies
  • Weekends and holidays are our busiest period; therefore, your working week will reflect this
  • This role is open to direct applicants only: no agencies please

Type of Contract: Seasonal, hours to be discussed at interview.

Job Description

 

Job title Breakfast Chef
Location Dolgarrog, Conwy
Salary Depending on experience
Reporting to Executive Head Chef / Sous Chef
Prepared date January 2021

 

Adventure Parc Snowdonia

We launched our world-first inland surf lagoon – Surf Snowdonia – in 2015, and quickly established ourselves as one of the most exciting adventure destinations in Europe. In 2019, we unveiled our new Adventure Parc Snowdonia brand, as well as a trailblazing (and award-winning) indoor adventure hub, Adrenaline Indoors.

This year, 2021, will see still more exciting developments. We open the doors to our stunning new 106-bedroom Hilton Garden Inn, and a luxurious indoor / outdoor Wave Garden Spa. We will also launch showstopper new adventures including an outdoor pump track and carver skate bowl.

We are now looking for a Breakfast Chef who shares our passion for Hilton Garden Inn Snowdonia, hospitality, and world-class customer service. We value hard working, positive team players who are committed to delivering an incredible experience for our guests. Want to be part of the adventure? Take a look at the full job description below.

Job Purpose

To deliver safe, high quality food products (primarily the breakfast buffet) that fully meet specified standards and minimise waste.

Main Duties and Responsibilities

  • Communicate clearly between food service team and kitchen colleagues, both ways
  • Requisition required food/consumable items in line with forecasted covers
  • Ensure that all food dishes are fully prepared as specified and that no products are delivered to our customers that do not fully meet the specification
  • Ensure that all prescribed and designed process, systems and standards are maintained
  • Continually maintain your workstation cleanliness and tidiness
  • Ensure you are prepared in sufficient time and that you contribute consistently to a highly effective breakfast service
  • Participate positively in pre- and post-service briefs and apply learning to future service
  • Maintain an understanding of likely demand during service and always work to minimise waste by preparing and ‘producing’ appropriately
  • Oversee and provide ‘learning’ support for any junior team members
  • Ensure you close down your section and complete end of shift procedures
  • Present yourself in a professional manner and acknowledge guests with a positive approach at every point of contact
  • Work as part of the F&B team, interacting positively with your colleagues
  • Report malfunction of services, equipment and any repair requirements relating to wall surfaces, floors, light fittings and wall switches, to the kitchen manager
  • Ensure your behaviour respects the perspective, privacy, safety and security of our guests, contractors and work colleagues at all times
  • Provide constructive suggestions/feedback to the leadership group on product, process or learning delivery improvements
  • Apply yourself fully during team training and briefing exercises
  • Always deliver your ‘fair share’ in team task elements of the role and support colleagues whose own workload may temporarily exceed your own
  • Report for duty on time in line with department personal presentation standards; submit specific time off requests per department guidelines
  • Be aware of planned learning sessions and attend as required
  • Be aware of department standards, goals, objectives and performance
  • Organise yourself and the kitchen to ensure you’re able to deliver the pre-service and breakfast service tasks effectively and to the required standard
  • Understand the specifications of the dishes we execute and the processes and systems designed to present them to our customer

Key Skills / Experience Requirements

  • Teamwork – The ability to work co‐operatively with others be part of a team and work together as oppose d to working separately or competitively. The willingness to co‐operate with others and seek common goals.
  • Customer Focus – The ability to proactively sense and take action on customer needs and opportunities. The willingness to exceed customer expectation.
  • Living the Values – The ability to inspire day to day demonstration of the Hilton values. The willingness to walk the talk and positively project the face of Hilton Worldwide.
  • Dependability – The ability to do what is required to meet commitments and to deliver as needed.
  • Adaptability – The ability to be flexible and change as needed. The willingness to learn from others.
  • Quality – The ability to meet commitments in accordance with requirements and deliver value. The willingness to pursue excellence.
  • Productivity – The ability to maximise output with minimum input. The willingness to seek more efficient and effective ways of getting things done.

Preferred Qualifications

  • College qualification or equivalent experience
  • Food Hygiene Certification
  • Additional appropriate IT skills

Additional Information

  • Standard working hours 5 out of 7 days and to the business needs
  • This role requires you to be at the heart of the operation on-site; accordingly, home working will not be considered
  • Early applications are encouraged as interviews will take place as soon as suitable candidates have been identified
  • If you have not heard back from us within 28 days of your application then it has not been successful on this occasion but please do consider applying for future department/business vacancies
  • If the requirement is needed, must be willing to work across the whole Adventure Parc Snowdonia site and any other reasonable requests by management
  • This role is open to direct applicants only: no agencies please

Job Description

 

Job title Sous Chef
Location Dolgarrog, Conwy
Salary Depending on experience
Reporting to Executive Head Chef
Prepared date January 2021

 

Adventure Parc Snowdonia

We launched our world-first inland surf lagoon – Surf Snowdonia – in 2015, and quickly established ourselves as one of the most exciting adventure destinations in Europe. In 2019, we unveiled our new Adventure Parc Snowdonia brand, as well as a trailblazing (and award-winning) indoor adventure hub, Adrenaline Indoors.

This year, 2021, will see still more exciting developments. We open the doors to our stunning new 106-bedroom Hilton Garden Inn, and a luxurious indoor / outdoor Wave Garden Spa. We will also launch showstopper new adventures including an outdoor pump track and carver skate bowl.

We are now looking for a Sous Chef who shares our passion for Hilton Garden Inn Snowdonia, hospitality, and world-class customer service. We value hard working, positive team players who are committed to delivering an incredible experience for our guests. Want to be part of the adventure? Take a look at the full job description below.

 

Job Purpose

To provide the kitchen team with the leadership to provide optimal cash profit from safe, high quality meal production and to deputise for the Head Chef in his/her absence.

Main Duties and Responsibilities

  • Schedule the team and allocate work to deliver optimal levels of productivity
  • Maintain activity to minimise / eliminate risk relating to working environment, process and process output
  • Maintain purchasing cycle in line with forecasted activity to minimise waste; ensure that robust processes exist to check contract pricing, delivery and yield
  • Schedule commodity/product delivery and waste collection to fit with operational requirements and ensure appropriate contractor supervision
  • Ensure ‘change’ initiatives are implemented effectively with high levels of team engagement
  • Ensure the team has the appropriate tools, training and equipment to deliver the products /propositions consistently to the required standard
  • Ensure appropriate controls and team awareness on the environmental impact of kitchen operations and ensure this impact is minimised
  • Schedule self to support high workload periods and to attend pre- and post-service briefs with service teams to review and improve guest experience
  • Support your team to deliver the targeted KPI improvements in line with the agreed dish standards and kitchen management standard operating procedures
  • Support your team by being in the department at the peak service periods
  • Ensure a safe, secure and stimulating environment is provided for team members in the kitchen and supporting areas
  • Ensure that all team members are fully equipped with the tools, skills, behaviours and knowledge required
  • Ensure service teams are fully briefed on product availability and ‘recommend’ items pre service
  • Ensure that all food dishes are fully specified and costed and that no products are delivered to our customers that do not fully meet this specification
  • Ensure that all prescribed and designed processes, systems and standards are maintained
  • Champion both tactical and ‘change’ initiatives instigated by brand or management
  • Constantly provide the team with clear purpose they require, support with relevant learning experiences and feedback on individual /team performance
  • Observe and coach the team to ensure they are continuing to develop their skills
  • In conjunction with the Head Chef ensure that the department has an effective resource and succession plan
  • Ensure you have a personal development plan and elicit feedback from those you lead on a regular basis
  • Maintain productivity, food cost and expense performance in line with targets; maintain required records on food waste, waste collection etc and work with nominated suppliers only
  • Comply with all directive company policies and relevant legislation
  • Monitor ‘Risk’ and maintain accurate records relating to HACCP, cleaning schedule activity, maintenance and servicing records, work‐wear contract requirements and all required safety certification
  • Maintain stockholding of food /cleaning products at an appropriate and consistent level relative to forecast activity levels
  • Minimise utility consumption and all waste related to kitchen operations
  • Prepare relevant resourcing (team and equipment) and quality assurance plans to deliver consistent high quality guest experiences to agreed standards in line with budgeted / forecast activity for the year (with Head Chef)
  • Schedule annual holidays; where possible in alignment with business trading cycle

Key Skills / Experience Requirements

  • Leadership – The ability to envision possibilities, contributes to high performing teams, and inspires passion. The willingness to take calculated risks, assumes responsibility, and enhances quality and service.
  • Customer Focus – The ability to proactively sense and take action on customer needs and opportunities. The willingness to exceed customer expectation.
  • Living the Values – The ability to inspire day to day demonstration of the Hilton values. The willingness to walk the talk and positively project the face of Hilton Worldwide.
  • Collaboration – The ability to work inter‐dependently with others, within or across groups, functions, brands, and geographies to improve effectiveness. The willingness to put the interests of the enterprise above your own and seek win‐win solutions.
  • Judgment – The ability to process information effectively. The willingness to use facts and data to make sound decisions, and to learn from experience.
  • Results Focus – The ability to deliver results and solutions, keeping the focus on driving customer value. The willingness to assume personal ownership and accountability.

Preferred Qualification

  • College qualification or equivalent experience
  • Significant kitchen management / leadership experience in a supervisory role
  • Intermediate Food Hygiene Certification
  • Additional appropriate IT skills

Additional Information

  • Standard working hours 5 out of 7 days and to the business needs.
  • This role requires you to be at the heart of the operation on-site; accordingly, home working will not be considered
  • Early applications are encouraged as interviews will take place as soon as suitable candidates have been identified
  • If you have not heard back from us within 28 days of your application then it has not been successful on this occasion but please do consider applying for future department/business vacancies
  • If the requirement is needed, must be willing to work across the whole Adventure Parc Snowdonia site and any other reasonable requests by management.
  • This role is open to direct applicants only: no agencies please

Job Description

 

Job title Room Attendant
Location Dolgarrog, Conwy
Salary Depending on experience
Reporting to Head Housekeeper / Housekeeping Supervisor
Prepared date January 2021

 

Adventure Parc Snowdonia

We launched our world-first inland surf lagoon – Surf Snowdonia – in 2015, and quickly established ourselves as one of the most exciting adventure destinations in Europe. In 2019, we unveiled our new Adventure Parc Snowdonia brand, as well as a trailblazing (and award-winning) indoor adventure hub, Adrenaline Indoors.

This year, 2021, will see still more exciting developments. We open the doors to our stunning new 106-bedroom Hilton Garden Inn, and a luxurious indoor / outdoor Wave Garden Spa. We will also launch showstopper new adventures including an outdoor pump track and carver skate bowl.

We are now looking for Hotel Room Attendants who shares our passion for Hilton Garden Inn Snowdonia, hospitality, and world-class customer service. We value hard working, positive team players who are committed to delivering an incredible experience for our guests. Want to be part of the adventure? Take a look at the full job description below.

Job Purpose

To deliver outstanding levels of cleanliness and guest comfort in the Guest Room environment.

Main Duties and Responsibilities

  • Clean /prepare and review the guest rooms (and any associated areas) allocated to you to the defined standard
  • Maintain a safe and secure environment for yourself, guests and colleagues
  • Respect the privacy of others and maintain behaviours in line with the company’s security, operating process and environmental policies
  • Deal with any guest enquires in a positive manner and in line with defined standards
  • Be proactive in ensuring all guests are acknowledged in a timely and appropriate manner
  • Ensure your behaviour respects the perspective, privacy, safety and security of your colleagues
  • Provide constructive suggestions/feedback to the leadership group on product, process or learning delivery improvements
  • Apply yourself fully during team training and briefing exercises
  • Always deliver your “fair share” in team task elements of the role and support colleagues whose workload may temporarily exceed your own
  • Ensure the tools you need for your shift are well organised and you have all the materials you’ll need during your shift
  • Report for duty on time in line with departmental personal presentation standards
  • Submit specific time off request per department guidelines
  • Be aware of scheduled shifts and planned learning sessions; attend as required
  • Be aware of the department standards, goals, objectives and performance
  • Be aware of specific guest requests and on-site contractors

Key Skills / Experience Requirements

  • Leadership – The ability to envision possibilities, contribute to high performing teams, and inspire passion. The willingness to take calculated risks, assume responsibility, and enhance quality and service.
  • Teamwork – The ability to work co‐operatively with others, be part of a team and work together as oppose to working separately or competitively. The willingness to co‐operate with others and seek common goals.
  • Customer Focus – The ability to proactively sense and take action on customer needs and opportunities. The willingness to exceed customer expectation.
  • Living the Values – The ability to inspire day to day demonstration of the Hilton values. The willingness to walk the talk and positively project the face of Hilton Worldwide.
  • Dependability – The ability to do what is required to meet commitments and to deliver as needed.
  • Adaptability – The ability to be flexible and change as needed. The willingness to learn from others.
  • Quality – The ability to meet commitments in accordance with requirements and deliver value. The willingness to pursue excellence.
  • Productivity – The ability to maximise output with minimum input. The willingness to seek more efficient and effective ways of getting things done.

Preferred Qualifications

  • Experience in hotel housekeeping
  • Experience working in a demanding role
  • Additional appropriate IT skills

Additional Information

  • Standard working hours 5 out of 7 days and to the business needs
  • This role requires you to be at the heart of the operation on-site; accordingly, home working will not be considered
  • Early applications are encouraged as interviews will take place as soon as suitable candidates have been identified
  • If you have not heard back from us within 28 days of your application then it has not been successful on this occasion but please do consider applying for future department/business vacancies
  • If the requirement is needed, must be willing to work across the whole Adventure Parc Snowdonia site and any other reasonable requests by management.
  • This role is open to direct applicants only: no agencies please

Job Description

 

Job title Commis Chef
Location Dolgarrog, Conwy
Salary Depending on experience
Reporting to Executive Head Chef / Sous Chef
Prepared date January 2021

 

 

Adventure Parc Snowdonia

 

We launched our world-first inland surf lagoon – Surf Snowdonia – in 2015, and quickly established ourselves as one of the most exciting adventure destinations in Europe. In 2019, we unveiled our new Adventure Parc Snowdonia brand, as well as a trailblazing (and award-winning) indoor adventure hub, Adrenaline Indoors.

 

This year, 2021, will see still more exciting developments. We open the doors to our stunning new 106-bedroom Hilton Garden Inn, and a luxurious indoor / outdoor Wave Garden Spa. We will also launch showstopper new adventures including an outdoor pump track and carver skate bowl.

 

We are now looking for a Commis Chef who shares our passion for Hilton Garden Inn Snowdonia, hospitality, and world-class customer service. We value hard working, positive team players who are committed to delivering an incredible experience for our guests. Want to be part of the adventure? Take a look at the full job description below.

 

Job Purpose

 

To deliver safe, high quality food products that fully meet specified standards and minimise waste.

 

Main Duties and Responsibilities

 

  • Communicate clearly between food service team and culinary colleagues, both ways
  • Requisition required commodities and materials in line with forecasted sales and supervisor instruction
  • Work to achieve the optimal yield from commodities supplied
  • Ensure that all food dishes are fully prepared as specified and that no products are delivered to our customers that do not fully meet the specification
  • Ensure that all prescribed and designed processes, systems and standards are maintained
  • Ensure that your shift support receives appropriate levels of co-operation, application and that your learning experiences/skills improvement are recorded effectively
  • Maintain your workstation cleanliness and tidiness constantly
  • Ensure you are ‘Mise en place’ in sufficient time and that your station contributes consistently to a highly effective service session
  • Participate positively in pre- and post-service briefs and apply learning to future service
  • Maintain an understanding of likely demand during service; always work to minimise waste by preparing and ‘producing’ appropriately
  • Ensure you close down your section and complete end of shift procedures
  • Present yourself in a professional manner and acknowledge guests with a positive approach at every point of contact
  • Work as part of the culinary and wider F&B team, interacting positively with your colleagues
  • Reporting malfunction of services, equipment and any repair requirements relating to wall surfaces, floors, light fittings and wall switches, to the Head Chef
  • Ensure your behaviour respects the perspective, privacy, safety and security of our guests, contractors and work colleagues at all times
  • Provide constructive suggestions/feedback to the leadership group on product, process and learning delivery improvements
  • Apply yourself fully during team training and briefing exercises
  • Always deliver your ‘fair share’ in team task elements of the role and support colleagues whose own workload may temporarily exceed your own
  • Report for duty on time in line with department personal presentation standards; submit specific time off requests per department guidelines
  • Be aware of planned learning sessions and attend as required
  • Be aware of department standards, goals, objectives and performance
  • Organise yourself, and your section to ensure you’re able to deliver the pre‐service and service tasks effectively and to the required standard
  • Understand the specifications of the dishes we sell, their price and the processes and systems designed to present them to our customer

 

 

Key Skills / Experience Requirements

 

  • Teamwork – The ability to work co‐operatively with others be part of a team and work together as oppose d to working separately or competitively. The willingness to co‐operate with others and seek common goals.

 

  • Customer Focus – The ability to proactively sense and take action on customer needs and opportunities. The willingness to exceed customer expectation.

 

  • Living the Values – The ability to inspire day to day demonstration of the Hilton values. The willingness to walk the talk and positively project the face of Hilton Worldwide.

 

  • Dependability – The ability to do what is required to meet commitments and to deliver as needed.

 

  • Adaptability – The ability to be flexible and change as needed. The willingness to learn from others.

 

  • Quality – The ability to meet commitments in accordance with requirements and deliver value. The willingness to pursue excellence.

 

  • Productivity – The ability to maximize output with minimum input. The willingness to seek more efficient and effective ways of getting things done.

 

Preferred Qualifications

 

  • College qualification or equivalent experience
  • Food Hygiene Certification
  • Additional appropriate IT skills

 

 

Additional Information

 

  • Standard working hours 5 out of 7 days and to the business needs
  • This role requires you to be at the heart of the operation on-site; accordingly, home working will not be considered
  • Early applications are encouraged as interviews will take place as soon as suitable candidates have been identified
  • If you have not heard back from us within 28 days of your application then it has not been successful on this occasion but please do consider applying for future department/business vacancies
  • If the requirement is needed, must be willing to work across the whole Adventure Parc Snowdonia site and any other reasonable requests by management
  • This role is open to direct applicants only: no agencies please

Job Description

 

Job title Food & Beverage Assistant
Location Hilton Garden Inn Snowdonia, Dolgarrog, Conwy
Salary Depending on experience
Reporting to Food & Beverage Supervisor‐ Deputy General Manager
Prepared date January 2020

 

 

Adventure Parc Snowdonia

 

We launched our world-first inland surf lagoon – Surf Snowdonia – in 2015, and quickly established ourselves as one of the most exciting adventure destinations in Europe. In 2019, we unveiled our new Adventure Parc Snowdonia brand, as well as a trailblazing (and award-winning) indoor adventure hub, Adrenaline Indoors.

 

This year, 2021, will see still more exciting developments. We open the doors to our stunning new 106-bedroom Hilton Garden Inn, and a luxurious indoor / outdoor Wave Garden Spa. We will also launch showstopper new adventures including an outdoor pump track and carver skate bowl.

 

We are now looking for Food and Beverage Assistants who shares our passion for Hilton Garden Inn Snowdonia, hospitality, and world-class customer service. We value hard working, positive team players who are committed to delivering an incredible experience for our guests. Want to be part of the adventure? Take a look at the full job description below.

 

Job Purpose

 

To maximise customer spend whilst delivering exceptional customer experience.

 

Main Duties and Responsibilities

 

  • Report for duty on time in line with department personal presentation standards; submit specific time off requests as per department guidelines
  • Be aware of planned learning sessions and attend as required
  • Organise your “working station” to ensure you’re able to deliver excellent customer service and complete the sales transactions / system effectively
  • Be aware of department standards, goals, objectives and performance
  • Understand the products we sell, their price and the processes and systems designed to present them to our customers
  • Communicate clearly between the customer and kitchen / dispense, both ways
  • Be proactive in ensuring all guests are welcomed in a timely and appropriate manner
  • Demonstrate an awareness of customer priorities, anticipate needs and build rapport
  • Optimise customer spends through promotional awareness and suggestive selling techniques and prioritise activities / interactions as appropriate
  • Be fully briefed pre and post service and be “tuned in” on the ”tone” of service delivery for each service period / circumstance
  • Deliver products that meet the specified presentation and delivery guidelines
  • Close down transactions effectively, solicit feedback and deliver a memorable goodbye. Be aware of company policy and legal requirements that affect your role and always respect the privacy of our customers
  • Ensure your behaviour respects the perspective, privacy, safety and security of your colleagues
  • Apply yourself fully during team training and briefing exercises
  • Always deliver your “fair share” in team task elements of the role and support colleagues whose workload may temporarily exceed your own

 

 

 

Key Skills / Experience Requirements

 

  • Teamwork – The ability to work co‐operatively with others, be part of a team and work together as opposed to working separately or competitively. The willingness to co‐operate with others and seek common goals.

 

  • Customer Focus – The ability to proactively sense and take action on customer needs and opportunities. The willingness to exceed customer expectation.

 

  • Living the Values – The ability to inspire day to day demonstration of the Hilton values. The willingness to walk the talk and positively project the face of Hilton Worldwide.

 

  • Dependability – The ability to do what is required to meet commitments and to deliver as needed.

 

  • Adaptability – The ability to be flexible and change as needed. The willingness to learn from others.

 

  • Quality – The ability to meet commitments in accordance with requirements and deliver value. The willingness to pursue excellence.

 

  • Productivity – The ability to maximise output with minimum input. The willingness to seek more efficient and effective ways of getting things done.

 

Preferred Qualifications

 

  • Experience working as part of a team where “people” skills were important
  • Experience in a restaurant/bar environment and hotel/venue banqueting
  • Basic Food Hygiene Certification

 

Additional Information

 

  • This role requires you to be at the heart of the operation on-site; accordingly, home working will not be considered
  • Early applications are encouraged as interviews will take place as soon as suitable candidates have been identified
  • If you have not heard back from us within 28 days of your application then it has not been successful on this occasion but please do consider applying for future department/business vacancies
  • If the requirement is needed, must be willing to work across the whole Adventure Parc Snowdonia site and any other reasonable requests by management
  • This role is open to direct applicants only: no agencies please

Job Description

 

Job title Food & Beverage Supervisor
Location Hilton Garden Inn Snowdonia, Dolgarrog, Conwy
Salary Depending on experience
Reporting to Deputy General Manager
Prepared date January 2020

 

 

Adventure Parc Snowdonia

 

We launched our world-first inland surf lagoon – Surf Snowdonia – in 2015, and quickly established ourselves as one of the most exciting adventure destinations in Europe. In 2019, we unveiled our new Adventure Parc Snowdonia brand, as well as a trailblazing (and award-winning) indoor adventure hub, Adrenaline Indoors.

 

This year, 2021, will see still more exciting developments. We open the doors to our stunning new 106-bedroom Hilton Garden Inn, and a luxurious indoor / outdoor Wave Garden Spa. We will also launch showstopper new adventures including an outdoor pump track and carver skate bowl.

 

We are now looking for Food & Beverage Supervisor who share our passion for Hilton Garden Inn Snowdonia, hospitality, and world-class customer service. We value hard working, positive team players who are committed to delivering an incredible experience for our guests. Want to be part of the adventure? Take a look at the full job description below.

 

Job Purpose

 

Supervise their team to ensure the delivery of optimal productivity, customer experience and income performance.

 

Main Duties and Responsibilities

 

  • Ensure the team has the appropriate tools, training and equipment to deliver the products/ propositions consistently to the required standard
  • Schedule self, team and contactors to deliver optimal levels of productivity and maintain purchasing cycle in line with forecasted activity
  • Ensure that provision is made to maintain a clear understanding of requirements between the customer and operational groups
  • Ensure that all team members are fully equipped with the tools, skills, behaviours and knowledge required before customer contact
  • Work with the Kitchen and F&B Leadership to ensure that customer expectations are exceeded and revenue optimised
  • Ensure that all food and drink products delivered to our customers fully meet the standard specification and that all food and liquor items meet the delivery specification and that no products are delivered to our customers that don’t meet this specification
  • Ensure that both you and all customer facing team members are optimising the revenue opportunities in each customer interaction whilst meeting all productivity guidelines
  • Ensure that all prescribed and designed process, systems and standards are maintained
  • Build relationships and rapport with guests and resolve any guest problems
  • Lead from the front during service periods; coach and encourage others
  • Maintain productivity and expense performance in line with targeted improvement
  • Maintain consistent and robust security related to stock, cash, equipment and ensure all standard department procedures are fully adhered to

 

 

 

 

 

Key Skills / Experience Requirements

 

  • Leadership – The ability to envision possibilities, contribute to high performing teams, and inspire passion. The willingness to take calculated risks, assume responsibility, and enhance quality and service.

 

  • Customer Focus – The ability to proactively sense and take action on customer needs and opportunities. The willingness to exceed customer expectation.

 

  • Living the Values – The ability to inspire day to day demonstration of the Hilton values. The willingness to walk the talk and positively project the face of Hilton Garden Inn Snowdonia

 

  • Collaboration – The ability to work interpedently with others, within or across groups, functions, brands, and geographies to improve effectiveness. The willingness to put the interests of the enterprise above your own and seek win‐win solutions.

 

  • Judgment – The ability to process information effectively. The willingness to use facts and data to make sound decisions, and to learn from experience.

 

  • Results Focus – The ability to deliver results and solutions and keep the focus on driving customer value. The willingness to assume personal ownership and accountability.

 

 

Preferred Qualification

 

  • Customer service experience
  • Understanding of Microsoft Word and Excel
  • Experience in the food and beverage department
  • Basic food hygiene qualification
  • First Aid at Work

 

 

Additional Information

 

  • Standard working hours 5 out of 7 days and to the business needs
  • This role requires you to be at the heart of the operation on-site; accordingly, home working will not be considered
  • Early applications are encouraged as interviews will take place as soon as suitable candidates have been identified
  • If you have not heard back from us within 28 days of your application then it has not been successful on this occasion but please do consider applying for future department/business vacancies
  • If the requirement is needed, must be willing to work across the whole Adventure Parc Snowdonia site and any other reasonable requests by management.
  • This role is open to direct applicants only: no agencies please

Job Description

 

Job title Hotel Receptionist
Location Dolgarrog, Conwy
Salary Depending on experience
Reporting to Reception Manager
Prepared date January 2021

 

 

Adventure Parc Snowdonia

 

We launched our world-first inland surf lagoon – Surf Snowdonia – in 2015, and quickly established ourselves as one of the most exciting adventure destinations in Europe. In 2019, we unveiled our new Adventure Parc Snowdonia brand, as well as a trailblazing (and award-winning) indoor adventure hub, Adrenaline Indoors.

 

This year, 2021, will see still more exciting developments. We open the doors to our stunning new 106-bedroom Hilton Garden Inn, and a luxurious indoor / outdoor Wave Garden Spa. We will also launch showstopper new adventures including an outdoor pump track and carver skate bowl.

 

We are now looking for a Hotel Receptionist who shares our passion for Hilton Garden Inn Snowdonia, hospitality, and world-class customer service. We value hard working, positive team players who are committed to delivering an incredible experience for our guests. Want to be part of the adventure? Take a look at the full job description below.

 

Job Purpose

 

To deliver exceptional customer experiences whilst driving optimal up-sell and on-sell performance.

 

Main Duties and Responsibilities

 

  • Be proactive in ensuring all guests are welcomed and departed in a timely and appropriate manner. Make it memorable
  • Demonstrate an awareness of customer priorities, anticipate needs and build rapport
  • Optimise customer spend through promotional awareness and suggestive selling techniques. Prioritise activity/interactions as appropriate
  • Be fully briefed pre- and post-shift and be aware of VIP’s or guests with special needs
  • Be aware of company policy and legal requirements that affect your role and always respect the privacy of our customers
  • Ensure you are maximising loyalty program enrolments and delivering the benefits consistently to existing program members
  • Continuously capture guest preferences and maintain guest profiles in PMS
  • Ensure that all prescribed and designed processes, systems and standards are maintained
  • Maintain a safe and secure environment for yourself, guests and colleagues
  • Ensure that guest problems are resolved effectively but avoided whenever possible
  • Communicate clearly between customer, reservations, housekeeping and other hotel operating departments, both ways
  • Ensure shift handover is comprehensive
  • Be aware of the department standards, goals, objectives and performance
  • Understand the products we sell, their price and the processes and systems designed to present them to our customers
  • Ensure your behaviour respects the perspective, privacy, safety and security of our guests and your colleagues
  • Maintain guest balances, cash float balances and comply with relevant credit and finance policies
  • Provide constructive suggestions/feedback to the leadership group on product, process or learning delivery improvements
  • Apply yourself fully during team training and briefing exercises
  • Always deliver your “fair share” in team task elements of the role and support colleagues whose workload may temporarily exceed your own

 

 

Key Skills / Experience Requirements

 

  • Teamwork – The ability to work co‐operatively with others, be part of a team and work together as opposed to working separately or competitively. The willingness to co‐operate with others and seek common goals.

 

  • Customer Focus – The ability to proactively sense and take action on customer needs and opportunities. The willingness to exceed customer expectation.

 

  • Living the Values – The ability to inspire day to day demonstration of the Hilton values. The willingness to walk the talk and positively project the face of Hilton Worldwide.

 

  • Dependability – The ability to do what is required to meet commitments and to deliver as needed.

 

  • Adaptability – The ability to be flexible and change as needed. The willingness to learn from others.

 

  • Quality – The ability to meet commitments in accordance with requirements and deliver value. The willingness to pursue excellence.

 

  • Productivity – The ability to maximize output with minimum input. The willingness to seek more efficient and effective ways of getting things done.

 

 

Preferred Qualifications

 

  • Experience working as part of a team
  • Experience working in a demanding customer service role
  • Additional language skills and appropriate IT/Systems skills

 

 

Additional Information

 

  • Standard working hours 5 out of 7 days and to the business needs
  • This role requires you to be at the heart of the operation on-site; accordingly, home working will not be considered
  • Early applications are encouraged as interviews will take place as soon as suitable candidates have been identified
  • If you have not heard back from us within 28 days of your application then it has not been successful on this occasion but please do consider applying for future department/business vacancies
  • If the requirement is needed, must be willing to work across the whole Adventure Parc Snowdonia site and any other reasonable requests by management
  • This role is open to direct applicants only: no agencies please

Job Description

 

Job title Hotel Housekeeping Supervisor
Location Dolgarrog, Conwy
Salary Depending on experience
Reporting to Reception Manager
Prepared date January 2021

 

 

Adventure Parc Snowdonia

 

We launched our world-first inland surf lagoon – Surf Snowdonia – in 2015, and quickly established ourselves as one of the most exciting adventure destinations in Europe. In 2019, we unveiled our new Adventure Parc Snowdonia brand, as well as a trailblazing (and award-winning) indoor adventure hub, Adrenaline Indoors.

 

This year, 2021, will see still more exciting developments. We open the doors to our stunning new 106-bedroom Hilton Garden Inn, and a luxurious indoor / outdoor Wave Garden Spa. We will also launch showstopper new adventures including an outdoor pump track and carver skate bowl.

 

We are now looking for a Hotel Housekeeping Supervisor who shares our passion for Hilton Garden Inn Snowdonia, hospitality, and world-class customer service. We value hard working, positive team players who are committed to delivering an incredible experience for our guests. Want to be part of the adventure? Take a look at the full job description below.

 

Job Purpose

 

Provide the housekeeping team with the leadership required to maximise guest comfort at optimal productivity levels.

 

Main Duties and Responsibilities

 

  • Monitor team and individual performance in line with the agreed standard operating procedures
  • Ensure a safe, secure and stimulating environment is provided for team members and guests at all times
  • Ensure that all team members are fully equipped with the tools, skills, behaviours and knowledge required before starting work on their own
  • Ensure that all prescribed and designed process, systems and standards are maintained
  • Build relationships and rapport with customers
  • Lead from the front during peak periods in the day; coaching and encouraging others
  • Provide team with the clear purpose they require and support with relevant learning experiences and constant feedback on individual and team performance
  • Observe and coach the team to ensure that they are constantly improving their skills
  • Ensure that you provide the Head Housekeeper with feedback on the team to support the development of an effective resource and succession plan for the department
  • Ensure that you have a personal development plan and feedback with those you supervise on a regular basis
  • Maintain productivity and expense performance and systems daily
  • Check quality standards and initiate the appropriate actions
  • Maintain constant and robust security related to guest rooms, stock, equipment and ensure all standard department procedures are fully adhered to
  • Comply with all directive company policies and relevant legislation
  • Organise the department and team to ensure an efficient and effective shift
  • In conjunction with the Head Housekeeper ensure that the team deliver optimal levels of productivity in line with forecasted activity
  • Ensure “change” initiatives are implemented effectively with high levels of team engagement
  • Ensure that the team has the appropriate tools, training and equipment to deliver service to the required standard
  • Ensure that provision is made to maintain a clear understanding of requirements between customer and operational group

 

Key Skills / Experience Requirements

 

  • Leadership – The ability to envision possibilities, contribute to high performing teams, and inspire passion. The willingness to take calculated risks, assume responsibility, and enhance quality and service.

 

  • Customer Focus – The ability to proactively sense and take action on customer needs and opportunities. The willingness to exceed customer expectation.

 

  • Living the Values – The ability to inspire day to day demonstration of the Hilton values. The willingness to walk the talk and positively project the face of Hilton Worldwide.

 

  • Collaboration – The ability to work inter‐dependently with others, within or across groups, functions, brands, and geographies to improve effectiveness. The willingness to put the interests of the enterprise above your own and seek win‐win solutions.

 

  • Judgment – The ability to process information effectively. The willingness to use facts and data to make sound decisions, and to learn from experience.

 

  • Results Focus – The ability to deliver results and solutions and keep the focus on driving customer value. The willingness to assume personal ownership and accountability.

 

 

Preferred Qualifications

 

  • Experience in managing a team
  • Experience in housekeeping management or leadership role
  • Experience working in a demanding customer service role
  • Additional language skills and appropriate IT /Systems skills

 

 

Additional Information

 

  • Standard working hours 5 out of 7 days and to the business needs
  • This role requires you to be at the heart of the operation on-site; accordingly, home working will not be considered
  • Early applications are encouraged as interviews will take place as soon as suitable candidates have been identified
  • If you have not heard back from us within 28 days of your application then it has not been successful on this occasion but please do consider applying for future department/business vacancies
  • If the requirement is needed, must be willing to work across the whole Adventure Parc Snowdonia site and any other reasonable requests by management.
  • This role is open to direct applicants only: no agencies please

Job Description

 

Job title Kitchen Porter
Location Dolgarrog, Conwy
Salary Depending on experience
Reporting to Executive Head Chef / Sous Chef
Prepared date January 2021

 

 

Adventure Parc Snowdonia

 

We launched our world-first inland surf lagoon – Surf Snowdonia – in 2015, and quickly established ourselves as one of the most exciting adventure destinations in Europe. In 2019, we unveiled our new Adventure Parc Snowdonia brand, as well as a trailblazing (and award-winning) indoor adventure hub, Adrenaline Indoors.

 

This year, 2021, will see still more exciting developments. We open the doors to our stunning new 106-bedroom Hilton Garden Inn, and a luxurious indoor / outdoor Wave Garden Spa. We will also launch showstopper new adventures including an outdoor pump track and carver skate bowl.

 

We are now looking for a Kitchen Porter who shares our passion for Hilton Garden Inn Snowdonia, hospitality, and world-class customer service. We value hard working, positive team players who are committed to delivering an incredible experience for our guests. Want to be part of the adventure? Take a look at the full job description below.

 

Job Purpose

                       

To maintain a tidy, clean, safe and secure environment in the kitchen and its associated areas.

 

Main Duties and Responsibilities

 

  • Communicate clearly between food service team and kitchen colleagues – both ways
  • Ensure all duties are discharged safely and that risk to self and others is minimised
  • Execute all activity on cleaning schedule in a methodical and timely manner
  • Maintain supply of clean food service materials and equipment / cookware as required
  • Ensure that all prescribed and designed processes, systems and standards are maintained
  • Continually maintain your workstation cleanliness and tidiness
  • Ensure you are prepared in sufficient time for service and that your ‘station’ contributes consistently to a highly effective service session
  • Ensure you complete end of shift procedures
  • Present yourself in a professional manner and acknowledge guests with a positive approach at every point of contact
  • Work as part of the F&B team, interacting positively with your colleagues
  • Reporting malfunction of services, equipment and any repair requirements relating to wall surfaces, floors, light fittings and wall switches, to the Head Chef
  • Ensure your behaviour respects the perspective, privacy, safety and security of our guests, contractors and work colleagues at all times
  • Provide constructive suggestions / feedback to the leadership group on product, process or learning delivery improvements
  • Apply yourself fully during team training and briefing exercises
  • Always deliver your ‘fair share’ in team task elements of the role and support colleagues whose own workload may temporarily exceed your own
  • Report for duty on time in appropriate workwear and to specified grooming standard; submit specific time off requests per department guidelines
  • Be aware of planned learning sessions and attend as required
  • Ensure the required Personal Protective Equipment is available and in good condition
  • Organise yourself around the planned schedule of cleaning, delivery/storage requirements and re-issuing preparation equipment, cookware and tableware
  • Understand and balance the priorities around minimising ‘risk’ and providing teams with items required for guest services
  • Ensure plate and cookware washing equipment is working effectively and that all cleaning equipment is in good condition
  • Ensure only designated cleaning materials are used and that appropriate materials are used in line with manufacturer’s instructions

 

Key Skills / Experience Requirements

 

  • Teamwork – The ability to work co‐operatively with others be part of a team and work together as oppose to working separately or competitively. The willingness to co‐operate with others and seek common goals.

 

  • Customer Focus – The ability to proactively sense and take action on customer needs and opportunities. The willingness to exceed customer expectation.

 

  • Living the Values – The ability to inspire day to day demonstration of the Hilton values. The willingness to walk the talk and positively project the face of Hilton Worldwide.

 

  • Dependability – The ability to do what is required to meet commitments and to deliver as needed.

 

  • Adaptability – The ability to be flexible and change as needed. The willingness to learn from others.

 

  • Quality – The ability to meet commitments in accordance with requirements and deliver value. The willingness to pursue excellence.

 

  • Productivity – The ability to maximise output with minimum input. The willingness to seek more efficient and effective ways of getting things done.

 

Preferred Qualifications

 

  • Basic Food Hygiene Certification
  • Experience working in a commercial kitchen environment

 

Additional Information

 

  • Standard working hours 5 out of 7 days and to the business needs
  • This role requires you to be at the heart of the operation on-site; accordingly, home working will not be considered
  • Early applications are encouraged as interviews will take place as soon as suitable candidates have been identified
  • If you have not heard back from us within 28 days of your application then it has not been successful on this occasion but please do consider applying for future department/business vacancies
  • If the requirement is needed, must be willing to work across the whole Adventure Parc Snowdonia site and any other reasonable requests by management
  • This role is open to direct applicants only: no agencies please

Job Description

 

Job title Public Area Cleaner
Location Dolgarrog, Conwy
Salary Depending on experience
Reporting to Head Housekeeper / Housekeeping Supervisor
Prepared date January 2021

 

 

Adventure Parc Snowdonia

 

We launched our world-first inland surf lagoon – Surf Snowdonia – in 2015, and quickly established ourselves as one of the most exciting adventure destinations in Europe. In 2019, we unveiled our new Adventure Parc Snowdonia brand, as well as a trailblazing (and award-winning) indoor adventure hub, Adrenaline Indoors.

 

This year, 2021, will see still more exciting developments. We open the doors to our stunning new 106-bedroom Hilton Garden Inn, and a luxurious indoor / outdoor Wave Garden Spa. We will also launch showstopper new adventures including an outdoor pump track and carver skate bowl.

 

We are now looking for a Hotel Public Area Cleaner who shares our passion for Hilton Garden Inn Snowdonia, hospitality, and world-class customer service. We value hard working, positive team players who are committed to delivering an incredible experience for our guests. Want to be part of the adventure? Take a look at the full job description below.

 

Job Purpose

 

To deliver outstanding levels of cleanliness and guest comfort in the Public Area environment.

 

Main Duties and Responsibilities

 

  • Clean/prepare and review the public areas and any “back of house” areas allocated to you to the defined standard
  • Maintain a safe and secure environment for yourself, guests and colleagues
  • Respect the privacy of others and maintain behaviours in line with the company’s security, operating process and environmental policies
  • Deal with any guest enquires in a positive manner and in line with defined standards
  • Be proactive in ensuring all guests are acknowledged in a timely and appropriate manner
  • Ensure your behaviour respects the perspective, privacy, safety and security of your colleagues
  • Provide constructive suggestions/feedback to the leadership group on product, process or learning delivery improvements
  • Apply yourself fully during team training and briefing exercises
  • Always deliver your “fair share” in team task elements of the role and support colleagues whose workload may temporarily exceed your own
  • Ensure the tools you need for your shift are well organised and you have all the materials/consumables you will need during your shift
  • Report for duty on time in line with departmental personal presentation standards
  • Submit specific time off request per department guidelines
  • Be aware of planned learning sessions and attend as required
  • Organise your workstation to ensure you’re able to deliver excellent customer service
  • Be aware of the department standards, goals, objectives and performance

 

 

Key Skills / Experience Requirements

 

  • Teamwork – The ability to work co‐operatively with others be part of a team and work together as oppose d to working separately or competitively. The willingness to co‐operate with others and seek common goals.

 

  • Customer Focus – The ability to proactively sense and take action on customer needs and opportunities. The willingness to exceed customer expectation.

 

  • Living the Values – The ability to inspire day to day demonstration of the Hilton values. The willingness to walk the talk and positively project the face of Hilton Worldwide.

 

  • Dependability – The ability to do what is required to meet commitments and deliver as needed.

 

  • Adaptability – The ability to be flexible and change as needed. The willingness to learn from others.

 

  • Quality – The ability to meet commitments in accordance with requirements and deliver value. The willingness to pursue excellence.

 

  • Productivity – The ability to maximise output with minimum input. The willingness to seek more efficient and effective ways of getting things done.

 

 

Preferred Qualifications

 

  • Experience in hotel housekeeping
  • Experience working in a demanding role
  • Additional appropriate IT skills

 

 

Additional Information

 

  • Standard working hours 5 out of 7 days and to the business needs
  • This role requires you to be at the heart of the operation on-site; accordingly, home working will not be considered
  • Early applications are encouraged as interviews will take place as soon as suitable candidates have been identified
  • If you have not heard back from us within 28 days of your application then it has not been successful on this occasion but please do consider applying for future department/business vacancies
  • If the requirement is needed, must be willing to work across the whole Adventure Parc Snowdonia site and any other reasonable requests by management
  • This role is open to direct applicants only: no agencies please

Job Description

 

Job title Room Attendant
Location Dolgarrog, Conwy
Salary Depending on experience
Reporting to Head Housekeeper / Housekeeping Supervisor
Prepared date January 2021

 

 

Adventure Parc Snowdonia

 

We launched our world-first inland surf lagoon – Surf Snowdonia – in 2015, and quickly established ourselves as one of the most exciting adventure destinations in Europe. In 2019, we unveiled our new Adventure Parc Snowdonia brand, as well as a trailblazing (and award-winning) indoor adventure hub, Adrenaline Indoors.

 

This year, 2021, will see still more exciting developments. We open the doors to our stunning new 106-bedroom Hilton Garden Inn, and a luxurious indoor / outdoor Wave Garden Spa. We will also launch showstopper new adventures including an outdoor pump track and carver skate bowl.

 

We are now looking for Hotel Room Attendants who shares our passion for Hilton Garden Inn Snowdonia, hospitality, and world-class customer service. We value hard working, positive team players who are committed to delivering an incredible experience for our guests. Want to be part of the adventure? Take a look at the full job description below.

 

Job Purpose

 

To deliver outstanding levels of cleanliness and guest comfort in the Guest Room environment.

 

Main Duties and Responsibilities

 

  • Clean /prepare and review the guest rooms (and any associated areas) allocated to you to the defined standard
  • Maintain a safe and secure environment for yourself, guests and colleagues
  • Respect the privacy of others and maintain behaviours in line with the company’s security, operating process and environmental policies
  • Deal with any guest enquires in a positive manner and in line with defined standards
  • Be proactive in ensuring all guests are acknowledged in a timely and appropriate manner
  • Ensure your behaviour respects the perspective, privacy, safety and security of your colleagues
  • Provide constructive suggestions/feedback to the leadership group on product, process or learning delivery improvements
  • Apply yourself fully during team training and briefing exercises
  • Always deliver your “fair share” in team task elements of the role and support colleagues whose workload may temporarily exceed your own
  • Ensure the tools you need for your shift are well organised and you have all the materials you’ll need during your shift
  • Report for duty on time in line with departmental personal presentation standards
  • Submit specific time off request per department guidelines
  • Be aware of scheduled shifts and planned learning sessions; attend as required
  • Be aware of the department standards, goals, objectives and performance
  • Be aware of specific guest requests and on-site contractors

 

Key Skills / Experience Requirements

 

  • Leadership – The ability to envision possibilities, contribute to high performing teams, and inspire passion. The willingness to take calculated risks, assume responsibility, and enhance quality and service.

 

  • Teamwork – The ability to work co‐operatively with others, be part of a team and work together as oppose to working separately or competitively. The willingness to co‐operate with others and seek common goals.

 

  • Customer Focus – The ability to proactively sense and take action on customer needs and opportunities. The willingness to exceed customer expectation.

 

  • Living the Values – The ability to inspire day to day demonstration of the Hilton values. The willingness to walk the talk and positively project the face of Hilton Worldwide.

 

  • Dependability – The ability to do what is required to meet commitments and to deliver as needed.

 

  • Adaptability – The ability to be flexible and change as needed. The willingness to learn from others.

 

  • Quality – The ability to meet commitments in accordance with requirements and deliver value. The willingness to pursue excellence.

 

  • Productivity – The ability to maximise output with minimum input. The willingness to seek more efficient and effective ways of getting things done.

 

 

Preferred Qualifications

 

  • Experience in hotel housekeeping
  • Experience working in a demanding role
  • Additional appropriate IT skills

 

 

Additional Information

 

  • Standard working hours 5 out of 7 days and to the business needs
  • This role requires you to be at the heart of the operation on-site; accordingly, home working will not be considered
  • Early applications are encouraged as interviews will take place as soon as suitable candidates have been identified
  • If you have not heard back from us within 28 days of your application then it has not been successful on this occasion but please do consider applying for future department/business vacancies
  • If the requirement is needed, must be willing to work across the whole Adventure Parc Snowdonia site and any other reasonable requests by management.
  • This role is open to direct applicants only: no agencies please

Job Description

 

Job title Chef De Partie
Location Dolgarrog, Conwy
Salary Depending on experience
Reporting to Executive Head Chef / Sous Chef
Prepared date January 2021

 

 

Adventure Parc Snowdonia

 

We launched our world-first inland surf lagoon – Surf Snowdonia – in 2015, and quickly established ourselves as one of the most exciting adventure destinations in Europe. In 2019, we unveiled our new Adventure Parc Snowdonia brand, as well as a trailblazing (and award-winning) indoor adventure hub, Adrenaline Indoors.

 

This year, 2021, will see still more exciting developments. We open the doors to our stunning new 106-bedroom Hilton Garden Inn, and a luxurious indoor / outdoor Wave Garden Spa. We will also launch showstopper new adventures including an outdoor pump track and carver skate bowl.

 

We are now looking for a Chef De Partie who shares our passion for Hilton Garden Inn Snowdonia, hospitality, and world-class customer service. We value hard working, positive team players who are committed to delivering an incredible experience for our guests. Want to be part of the adventure? Take a look at the full job description below.

 

Job Purpose

 

To deliver safe, high quality food products that fully meet specified standards and minimise waste.

 

Main Duties and Responsibilities

 

  • Communicate clearly between food service team and culinary colleagues – both ways
  • Requisition required commodities and materials in line with forecasted sales
  • Work to achieve the optimal yield from commodities supplied
  • Ensure that all food dishes are fully prepared as specified and that no products are delivered to our customers that do not fully meet this specification
  • Ensure that all prescribed and designed processes, systems and standards are maintained
  • Ensure that your shift support receives appropriate levels of supervision and that their learning experiences / skills improvements are recorded effectively
  • Maintain your workstation cleanliness and tidiness constantly
  • Ensure you are ‘Mise en place’ in sufficient time and that your station contributes consistently to a highly effective service session
  • Participate positively in pre- and post-service briefs and apply learning to future service
  • Maintain an understanding of likely demand during service; always work to minimise waste by preparing and ‘producing’ appropriately
  • Oversee and provide ‘learning’ support for junior team members
  • Ensure you close down your section and complete end of shift procedures
  • Present yourself in a professional manner and acknowledge guests with a positive approach at every point of contact
  • Work as part of the culinary and wider F&B team, interacting positively with your colleagues
  • Report malfunction of services, equipment and any repair requirements relating to wall surfaces, floors, light fittings and wall switches, to the Head Chef
  • Ensure your behaviour respects the perspective, privacy, safety and security of our guests, contractors and work colleagues at all times
  • Provide constructive suggestions / feedback to the leadership group on product, process and learning delivery improvements
  • Apply yourself fully during team training and briefing exercises
  • Always deliver your ‘fair share’ in team task elements of the role and support colleagues whose own workload may temporarily exceed your own
  • Report for duty on time in line with department personal presentation standards; submit specific time off requests per department guidelines
  • Be aware of planned learning sessions and attend as required
  • Be aware of department standards, goals, objectives and performance
  • Organise yourself (any commis and/or apprentice support) and your section to ensure you are able to deliver the pre‐service and service tasks effectively to the required standard
  • Understand the specifications of the dishes we sell, their price and the processes and systems designed to present them to our customers

 

 

Key Skills / Experience Requirements

 

  • Teamwork – The ability to work co‐operatively with others, be part of a team and work together as oppose to working separately or competitively. The willingness to co‐operate with others and seek common goals.

 

  • Customer Focus – The ability to proactively sense and take action on customer needs and opportunities. The willingness to exceed customer expectation.

 

  • Living the Values – The ability to inspire day to day demonstration of the Hilton values. The willingness to walk the talk and positively project the face of Hilton Worldwide.

 

  • Dependability – The ability to do what is required to meet commitments and deliver as needed.

 

  • Adaptability – The ability to be flexible and change as needed. The willingness to learn from others.

 

  • Quality – The ability to meet commitments in accordance with requirements and deliver value. The willingness to pursue excellence.

 

  • Productivity – The ability to maximise output with minimum input. The willingness to seek more efficient and effective ways of getting things done.

 

Preferred Qualifications

 

  • College qualification or equivalent experience
  • Food Hygiene Certification
  • Additional appropriate IT skills

 

 

Additional Information

 

  • Standard working hours 5 out of 7 days and to the business needs
  • This role requires you to be at the heart of the operation on-site; accordingly, home working will not be considered
  • Early applications are encouraged as interviews will take place as soon as suitable candidates have been identified
  • If you have not heard back from us within 28 days of your application then it has not been successful on this occasion but please do consider applying for future department/business vacancies
  • If the requirement is needed, must be willing to work across the whole Adventure Parc Snowdonia site and any other reasonable requests by management
  • This role is open to direct applicants only: no agencies please

Job title Adventure – Lifeguard
Location Dolgarrog, Conwy
Salary Depending on experience
Reporting to Adventure Manager
Prepared date February 2021

 

 

Adventure Parc Snowdonia

 

We launched our world-first inland surf lagoon – Surf Snowdonia – in 2015, and quickly established ourselves as one of the most exciting adventure destinations in Europe. In 2019, we unveiled our new Adventure Parc Snowdonia brand, as well as a trailblazing (and award-winning) indoor adventure hub, Adrenaline Indoors.

 

This year, 2021, will see still more exciting developments. We open the doors to our stunning new 106-bedroom Hilton Garden Inn, and a luxurious indoor / outdoor Wave Garden Spa. We will also launch showstopper new adventures including an outdoor pump track and carver skate bowl.

 

We are now looking for Lifeguards who share our passion for adventure, hospitality and world-class customer service. We value hard working, positive team players who are committed to delivering an incredible experience for our guests. Want to be part of the adventure? Take a look at the full job description below.

 

Job Purpose

The role will be working in a dynamic environment, responsible for the supervision and safe running of all Surfing and Adrenalin Indoors operations, ensuring customers receive an outstanding customer experience.

Main Duties and Responsibilities

  • Be a key player in the safe and appropriate operation of the Surf Lagoon activities
  • Be focused and vigilant ensuring each customer is monitored constantly during their surf session
  • Carry out rescues should customers get into difficulty
  • Deliver exceptional levels of customer satisfaction
  • As required, carry out appropriate safety checks of equipment
  • Maintain a tidy and proper working environment for all staff and customers
  • Confidently deal with and report any first aid and incidents
  • Attend frequent training sessions
  • Any other duties as appropriate

Key Skills / Experience Requirements

  • An energetic, confident, friendly and motivated personality
  • Currently hold or willing to work towards the SLSGB or SLSWA beach lifesaving certificate
  • Highly focused on delivering excellent customer service
  • A good level of personal fitness – (The ability to swim 400m in 8 minutes)
  • High levels of focus and concentration
  • Ability to work using your own initiative, autonomously as well as part of a team
  • A flexible approach to work with a positive attitude
  • Flexibility to work a variety of shifts between 8am-8pm. Our busiest times are weekends and school holidays, hours will reflect this
  • Welsh speaker – desirable

Additional Information

 

  • If you have not heard back from us within 28 days of your application, then it has not been successful on this occasion but please do consider applying for future department/business vacancies
  • Weekends and holidays are our busiest period; therefore, your working week will reflect this
  • This role is open to direct applicants only: no agencies please

Type of Contract: Seasonal, hours to be discussed at interview.

Job title Senior Adventure Instructors – Level 3
Location Dolgarrog, Conwy
Salary Depending on experience
Reporting to Adventure Manager
Prepared date February 2021

 

Adventure Parc Snowdonia

 

We launched our world-first inland surf lagoon – Surf Snowdonia – in 2015, and quickly established ourselves as one of the most exciting adventure destinations in Europe. In 2019, we unveiled our new Adventure Parc Snowdonia brand, as well as a trailblazing (and award-winning) indoor adventure hub, Adrenaline Indoors.

 

This year, 2021, will see still more exciting developments. We open the doors to our stunning new 106-bedroom Hilton Garden Inn, and a luxurious indoor / outdoor Wave Garden Spa. We will also launch showstopper new adventures including an outdoor pump track and carver skate bowl.

 

We are now looking for Senior Adventure Team Instructors who share our passion for adventure, hospitality and world-class customer service. We value hard working, positive team players who are committed to delivering an incredible experience for our guests. Want to be part of the adventure? Take a look at the full job description below.

 

Job Purpose

The role will be working in a dynamic environment, responsible for the supervision and safe running of all Surfing and Adrenalin indoors operations, ensuring customers receive an outstanding customer experience.

 

Main Duties and Responsibilities

  • Be a key player in the safe and appropriate operation of the Adrenaline Indoors and Surf Lagoon activities
  • Lifeguard the lagoon and work within all aspects of the Adrenalin Indoors facility
  • Deliver exceptional levels of customer satisfaction
  • Be focused and vigilant, ensuring each customer is monitored constantly during their Surfing and Adrenalin Indoors sessions
  • Carry out rescues should customers get into difficulty
  • As required, carry out appropriate safety checks of equipment
  • Maintain a tidy and proper working environment for all staff and customers
  • Confidently deal with and report any first aid incidents
  • Behave in a way that embodies and promotes the Adventure Parc Snowdonia culture
  • Attend frequent training sessions
  • Any other duties as appropriate

Key Skills / Experience Requirements

  • An energetic, confident, friendly and motivated personality
  • Currently hold or willing to work towards the SLSGB or SLSWA beach lifesaving certificate
  • Confident in swimming in open water
  • Highly focused on delivering excellent customer service
  • High levels of focus and concentration
  • A valid DBS disclosure
  • A good level of personal fitness (ability to swim 400 metres in 8 minutes)
  • Ability to work using your own initiative, autonomously as well as part of a team
  • A flexible approach to work with a positive attitude
  • Good time-keeping skills
  • Personal commitment to improving your own knowledge and skills
  • Understanding of adventure activities and its culture

Desirable experience and skills

 

  • Experience of maintenance and safety checking of adventure activity equipment
  • Welsh Speaker
  • Experience using high ropes/ rigging equipment
  • An ERCA qualification or higher
  • Lifeguard qualification (Beach)
  • Minimum of 1-year experience in a similar role
  • Valid First Aid Qualification
  • Understanding and knowledge of surfing and its culture

 

Additional Information

 

  • If you have not heard back from us within 28 days of your application, then it has not been successful on this occasion but please do consider applying for future department/business vacancies
  • Weekends and holidays are our busiest period; therefore, your working week will reflect this
  • This role is open to direct applicants only: no agencies please

Type of Contract: Seasonal, hours to be discussed at interview.

Job title Adventure Instructor – Level 2
Location Dolgarrog, Conwy
Salary Depending on experience
Reporting to Adventure Manager
Prepared date February 2021

 

 

Adventure Parc Snowdonia

 

We launched our world-first inland surf lagoon – Surf Snowdonia – in 2015, and quickly established ourselves as one of the most exciting adventure destinations in Europe. In 2019, we unveiled our new Adventure Parc Snowdonia brand, as well as a trailblazing (and award-winning) indoor adventure hub, Adrenaline Indoors.

 

This year, 2021, will see still more exciting developments. We open the doors to our stunning new 106-bedroom Hilton Garden Inn, and a luxurious indoor / outdoor Wave Garden Spa. We will also launch showstopper new adventures including an outdoor pump track and carver skate bowl.

 

We are now looking for Adventure Team Instructors who share our passion for adventure, hospitality and world-class customer service. We value hard working, positive team players who are committed to delivering an incredible experience for our guests. Want to be part of the adventure? Take a look at the full job description below.

 

Job Purpose

The role will be working in a dynamic environment, responsible for the supervision and safe running of the Adrenalin Indoors operations, ensuring customers receive an outstanding customer experience.

Main Duties and Responsibilities

  • Be a key player in the safe and appropriate operation of the Adrenaline Indoors activities
  • Work within all aspects of the Adrenalin Indoors facility
  • Deliver activities with exceptional levels of customer satisfaction
  • Be focused and vigilant, ensuring each customer is monitored constantly during their session
  • As required, carry out appropriate safety checks of equipment
  • Maintain a tidy and proper working environment for all staff and customers
  • Confidently deal with and report any first aid incidents
  • Behave in a way that embodies and promotes the Adventure Parc Snowdonia culture
  • Attend frequent training sessions
  • Any other duties as appropriate

Key Skills / Experience Requirements

  • An energetic, confident, friendly and motivated personality
  • Highly focused on delivering excellent customer service
  • High levels of focus and concentration
  • A good level of personal fitness
  • Ability to work using your own initiative, autonomously as well as part of a team
  • A flexible approach to work with a positive attitude
  • A valid DBS disclosure

 

 

Desirable experience and skills

 

  • Experience of maintenance and safety checking of adventure activity equipment
  • Welsh Speaker
  • Experience using high ropes/ rigging equipment
  • An ERCA qualification or higher
  • Minimum of 1-year experience in a similar role
  • Valid First Aid Qualification

 

Additional Information

 

  • If you have not heard back from us within 28 days of your application, then it has not been successful on this occasion but please do consider applying for future department/business vacancies
  • Weekends and holidays are our busiest period; therefore, your working week will reflect this
  • This role is open to direct applicants only: no agencies please

Type of Contract: Seasonal, hours to be discussed at interview.

Job Description

 

Job title Beauty Therapist
Location Dolgarrog, Conwy
Salary Depending on experience
Reporting to Spa Manager
Prepared date February 2021

 

 

Adventure Parc Snowdonia

 

We launched our world-first inland surf lagoon – Surf Snowdonia – in 2015, and quickly established ourselves as one of the most exciting adventure destinations in Europe. In 2019, we unveiled our new Adventure Parc Snowdonia brand, as well as a trailblazing (and award-winning) indoor adventure hub, Adrenaline Indoors.

 

This year, 2021, will see still more exciting developments. We open the doors to our stunning new 106-bedroom Hilton Garden Inn, and a luxurious indoor / outdoor Wave Garden Spa. We will also launch showstopper new adventures including an outdoor pump track and carver skate bowl.

 

We are now looking for a Beauty Therapist who shares our passion for adventure, hospitality and world-class customer service. We value hard working, positive team players who are committed to delivering an incredible experience for our guests. Want to be part of the adventure? Take a look at the full job description below.

 

 

Job Purpose

 

Ultimately responsible for delivering spa treatments and retail products to support this. This will involve (though not exhaustive) performing treatments as trained, and as directed by the Spa General Manager, following a daily agenda supplied at beginning of each shift. Fulfil other daily tasks and requirements within the business, Spa or occasionally off site as deemed necessary to promote the Spa.

 

Main Duties and Responsibilities

 

  • To ensure delivery of guest experience to Wave Garden Spa brand standard at all times
  • Deliver treatments to reflect training protocol standards without exemption
  • Retailing activity to support all treatments
  • Meet and Greet as required
  • Ancillary tasks throughout the shift including laundry, housekeeping, promotions or other as directed by SOPs and the General Manager
  • To represent the spa at all times, on and off the premises reflected in brand standard protocols, uniform and presentation
  • Assist the whole team and GM in reaching budget targets
  • Putting the guest first with all daily tasks
  • To notify the Management of any Health & Safety concerns
  • To identify one’s own training and development needs and bring to the attention of Line Manager
  • To make oneself familiar with SOPs as directed by the GM
  • To undertake proactive campaigns and activities to promote the spa within the Hotel alongside other open days and events, or similar as directed by the Management
  • To be responsible for fulfilling other tasks and duties as requested by GM

 

Key Skills / Experience Requirements

 

Beauty Therapy NVQ level 3 or similar (BABTEC, CIDESCO)

 

 

Additional Information

 

  • Standard working hours are weekday office hours but some late and weekend working including bank holidays will be required during peak workload periods
  • This role requires you to be at the heart of the operation on-site: accordingly, home working will not be considered
  • Early applications are encouraged as interviews will take place as soon as suitable candidates have been identified
  • If you have not heard back from us within 28 days of your application then it has not been successful on this occasion but please do consider applying for future department/business vacancies
  • This role is open to direct applicants only: no agencies please

Job Description

 

Job title Guest Services Team Member
Location Dolgarrog, Conwy
Salary Depending on experience
Reporting to Customer Services Manager
Prepared date February 2021

 

 

Adventure Parc Snowdonia

 

We launched our world-first inland surf lagoon – Surf Snowdonia – in 2015, and quickly established ourselves as one of the most exciting adventure destinations in Europe. In 2019, we unveiled our new Adventure Parc Snowdonia brand, as well as a trailblazing (and award-winning) indoor adventure hub, Adrenaline Indoors.

 

This year, 2021, will see still more exciting developments. We open the doors to our stunning new 106-bedroom Hilton Garden Inn, and a luxurious indoor / outdoor Wave Garden Spa. We will also launch showstopper new adventures including an outdoor pump track and carver skate bowl.

 

We are now looking for Guest Services Team Members who shares our passion for adventure, hospitality and world-class customer service. We value hard working, positive team players who are committed to delivering an incredible experience for our guests. Want to be part of the adventure? Take a look at the full job description below.

 

Job Purpose

 

Customers are always at the heart of everything that we do, which is why we need the best, always leading by example and showcasing exceptional customer service. We want people, people. You have got to like being around others, smiling and chatting because you like people, not because someone told you to smile and chat.

 

The role will involve working in a dynamic environment, you will be responsible for the customers journey ensuring that all customers receive an outstanding experience and an exceptional level of customer service.

 

Main Duties and Responsibilities

 

  • Deliver an exceptional customer service experience
  • Maintain great communication with other departments
  • Make sure the phones are answered promptly
  • Replying to emails, voicemails and call back messages
  • Dealing with a huge and varied range of customer enquiries
  • Forwarding customers to the correct department via the switchboard
  • Identifying and booking customers onto the correct wave for their skill/experience level
  • Upselling other products and offers when applicable
  • Checking customers in for their booked sessions or accommodation
  • Taking payments on the PDQ machines and cash handling. Cashing up at the end of the day
  • Updating customer records
  • General admin/office assistance when required
  • Occasional retail support

 

Key Skills / Experience Requirements

 

  • Solid experience in a customer facing role
  • Ambitious, determined, self-motivated with a can-do attitude
  • Energetic personality with strong communication skills
  • Ability to think on your feet in a fast-paced environment
  • Friendly, polite and a team player
  • Not afraid to ask questions
  • Flexibility to work a range of shifts between 7:30am and 9pm over 7 days per week
  • Surf knowledge or interest – Desirable
  • Welsh Speaker – Desirable

 

Additional Information

  • If you have not heard back from us within 28 days of your application, then it has not been successful on this occasion but please do consider applying for future department/business vacancies
  • This role is open to direct applicants only: no agencies please

 

Job Description

 

Job title Reception Co-ordinator
Location Dolgarrog, Conwy
Salary Depending on experience
Reporting to Customer Service Manager
Prepared date February 2021

 

 

Adventure Parc Snowdonia

 

We launched our world-first inland surf lagoon – Surf Snowdonia – in 2015, and quickly established ourselves as one of the most exciting adventure destinations in Europe. In 2019, we unveiled our new Adventure Parc Snowdonia brand, as well as a trailblazing (and award-winning) indoor adventure hub, Adrenaline Indoors.

 

This year, 2021, will see still more exciting developments. We open the doors to our stunning new 106-bedroom Hilton Garden Inn, and a luxurious indoor / outdoor Wave Garden Spa. We will also launch showstopper new adventures including an outdoor pump track and carver skate bowl.

 

We are now looking for a Reception Co-ordinator who shares our passion for adventure, hospitality and world-class customer service. We value hard working, positive team players who are committed to delivering an incredible experience for our guests. Want to be part of the adventure? Take a look at the full job description below.

 

Job Purpose

 

This role will be working in a dynamic environment, where customers are always at the heart of everything that we do, you will always lead by example and showcase exceptional customer service.

 

Main Duties and Responsibilities

  • Support the recruitment and training of the team
  • Supervise, coach and monitor the team appropriately, providing regular feedback and helping them to develop ‘best practice’ in customer interaction
  • Challenge all existing systems and methods looking for efficiencies and safer practices where suitable
  • Maintain a tidy and proper working environment for all staff and customers
  • Deliver refresher training on a regular basis to all team members
  • Support recording of all training, certification and other administration
  • Support new and exciting team building activities for group bookings
  • Supervise staff uniform and ensure staff are always representing the company in the correct way
  • Maximise sales by encouraging the bookings team to use up-sell techniques with products and services we offer
  • Maintain communication and a good working relationship with all other department managers
  • Deal with customer queries and complaints promptly and professionally
  • Act in accordance with company policies and procedures when working with front desk and bookings equipment and systems
  • Comply with site security, fire regulations and all other health and safety legislation
  • Any other duties as required

Key Skills / Experience Requirements

  • Solid experience in a customer facing role
  • Ambitious, determined, self-motivated with a can-do attitude
  • Energetic personality with strong communication skills
  • Ability to think on your feet in a fast-paced environment
  • Friendly, polite and a team player
  • Flexibility to work a range of shifts between 7:30am and 9pm over 7 days per week
  • Excellent verbal and written skills in English
  • Full, valid driver’s license
  • A good work ethic
  • Able to keep calm in a crisis
  • Surf knowledge or interest – Desirable
  • Welsh Speaker – Desirable

 

Additional Information

 

  • If you have not heard back from us within 28 days of your application, then it has not been successful on this occasion but please do consider applying for future department/business vacancies
  • This role is open to direct applicants only: no agencies please