Ready for Adventure

Covid safety: important information for your visit

Next time you come to visit, you’ll notice we’ve made some important changes to the way we operate, to make things as safe and healthy as possible. Please take the time to read our checklist below before you travel to see us. Once you’re here, you will be able to follow the clear signage and instructions on site.

If you are unsure about anything at all, our friendly team is always on hand to help. We look forward to welcoming you safely from Tuesday 18th May 2021.

FOR EVERYONE

• You must sign your waiver before you arrive. If you haven’t done so yet, please check your booking confirmation email and do so now. Please make sure everyone in your group has signed their waiver.
• There will be one-way systems in place throughout the parc, including all surf and adventure areas, at the Hilton Garden Inn and Wave Garden Spa.
• We will have sanitising stations for you to use at all customer touch points.
• For now, we are accepting contactless payments only.
• Our food and beverage outlets will be open, and we will be following the appropriate guidelines for socially distanced dining. More information on dining can be found on our website.
• We are following Welsh Government guidelines, and we will be reviewing all systems and operations as new guidance is released.

FOR SURFERS

• There will be pre-surf ‘dry’ changing in the surf academy and post surf ‘wet’ changing in the original changing rooms.
• For the time being there will no hot water, no showers, and no hair dryers in either changing facilities.
• Your personal belongings will be secured in a box and kept in the surf academy. We have limited space, so please leave as many belongings as possible at home, or in your car.
• Unless you are medically exempt, you will be required to wear a face mask during all safety demonstrations and the pre-surf briefing.

FOR ADRENALINE INDOORS AND OUTDOOR ADVENTURES

• You may have to wait for your session outside under cover, please ensure you are wearing appropriate clothing to keep you warm.
• Unless you are medically exempt, you will be required to wear a face mask during all safety demonstrations.
• Our lockers are not currently in use. Please leave as many belongings as possible at home, or in your car. Check our clothing requirements, and advice on jewellery, on the appropriate activity page before you visit.

If you have any additional questions or concerns, please don’t hesitate to contact us! You can call our customer service team on 01492 353 123 or email us on info@adventuresparcsnowdonia.com

GETTING READY FOR A HEALTHY ADVENTURE!

Next time you visit us, you’ll notice we’ve made some important changes to the way we operate, in order to make things as safe as possible.  Please take the time to read our checklist before you arrive on site! We look forward to welcoming you safely from Tuesday 18th May 2021.

BOOKINGS BETWEEN 26th MARCH & 29TH APRIL 2021

We have some important news if you have booked to visit us at Adventure Parc Snowdonia and / or the Hilton Garden Inn Snowdonia between 26th March and 29th April 2021.

As you know, we had very much hoped to be able to welcome our first guests from the 26^th March 2021, based on our best interpretation of the successful vaccine rollout and the steadily decreasing coronavirus infection rates.

However, in line with the latest guidance from the Welsh Government announced by the First Minister on Friday 12^th March, we now know that we cannot guarantee that we will be able to welcome you on the date(s) you have booked with us.

In order to minimise uncertainty for our guests and visitors, we are now postponing bookings up to and including 29 April, 2021.

Please accept our sincere apologies for the disruption to your plans. Our guest services team will be in touch within the next 10 working days to discuss your booking. If you have a booking at the Hilton Garden Inn Snowdonia, the hotel team will be in touch separately.

We know how disappointing this will be, and we are very sorry that we have had to make this change to your plans. It’s been an extraordinarily tough year, but we know we are getting much closer to a return to normality now, and we are very much looking forward to seeing you very soon.

Posted March 15th, 2021

BOOK WITH CONFIDENCE

As members of the We’re Good to Go, Hilton Clean Stay, and Hilton
Event Ready schemes, you can be assured that we are following the most scrupulous COVID-19 guidelines.

You can visit us with the confidence that we have adapted our operations in line with the latest government and public health guidance to keep you safe. These measures include:

• Clear signage and social distancing
•Hand sanitising and washing facilities
•Regular cleaning and staff training

If you have any specific concerns or queries, don’t hesitate to get in touch. You can email us on info@adventureparcsnowdonia.com or call 01492 353 123

Posted September 21st, 2020

GETTING READY FOR A RETURN TO ADVENTURE

We are delighted to confirm that our adventures and hospitality will be back – bigger and better than ever – from Friday March 26th 2021. The safety of our visitors and colleagues will remain our number one priority, and to help keep everyone safe, we will be making some important changes to the way we operate:

• There will be regular hand sanitisation stations around Adventure Parc Snowdonia, as well as at our main entrance. Please sanitise your hands on arrival at our parc, and regularly throughout your visit.
• There will be new queueing systems in place at all of our check in desks (surf, Adrenaline Indoors, Hilton Garden Inn and Wavegarden Spa) as well as at our café, bar and restaurant areas. Please observe the clearly marked one-way systems and distancing measures. Just ask a member of our team if you need any assistance.
• Please sanitise your hands before entering our toilets, and please wash your hands and make use of the santiser before you exit the toilets.
• Please wear your own wetsuit if you have one. If not, we do have wetsuits available for rent, and they will be thoroughly disinfected between each use.
• All boards rented from our surf academy will be cleaned and sanitised before and after each use.
• Everyone taking part in a surf, adrenaline indoors, or outdoor adventure session must take part in a safety briefing before the start of their session. Please make sure you follow our guidelines, and help any children in your group to do the same.
• We will be reviewing our policy on mask wearing, and all other safety measures, in line with evolving government advice. Please be prepared to wear a face covering if you are asked to.
• We have an enhanced cleaning regime in place with regular disinfection of surfaces throughout the day.
• We are members of the Hilton CleanStay programme, which means that our Hilton Garden Inn is cleaned to industry-leading hygiene practices to help keep you safe.

Our team is here to help. Sign up to our newsletter to get the latest information and re-opening alerts, and you have any questions or concerns about your visit, just drop us a line on info@adventureparcsnowdonia.com.

Posted July 1st, 2020

EXTENDED TEMPORARY CLOSURE FOR OUR 2020 SEASON

Over the last few months we have looked into our entire operation in great detail, examining all the possibilities for operating safely, in line with Welsh Government and Public Health Wales guidelines.

Sadly, we have come to the conclusion that we have no real option to operate within the most recent Welsh Government guidelines, which were shared with us on Friday 19^th June 2020.

The latest government guidelines are that soft play centres, water parks and indoor gyms must remain closed. Under these guidelines we would be unable to operate the vast majority of our site, including our glamping pods, surf lagoon, soft play and adrenaline indoors. These guidelines are unlikely to change quickly enough to give us any kind of viable summer season.

 It is therefore with a heavy heart that we have to confirm that Adventure Parc Snowdonia will remain closed to the public for the remainder of 2020. 

We know this will be a real disappointment to anyone who has looked forward to spending time with us this year. Please be assured that we share every bit of that disappointment.

On a more positive note, our 2021 season will be here before you know it. We will be launching our 2021 schedules in September, which means that you will be able to book your next trip in just a couple of months. All vouchers valid for 2020 will automatically be extended to 2021.

Our construction team is on track with the build for our brand new Hilton Garden Inn, and we look forward to welcoming our first guests there from April 2021. We hope you will be amongst them.

We remain heartened by, and very grateful for, your continued support and understanding. Please continue to check our social media feeds and sign up to our newsletter to get the latest information and re-opening alerts.

Stay well and take care. We hope it’s not too long before we see you again.

Posted April 9th 2020

Some important news for you today.

With all the uncertainty around how long Government restrictions will be in place, we have decided the most responsible course of action is to significantly extend our temporary closure. At this point in time we are unable to confirm how long that closure is likely to go on for.

If you have a booking with us for this season, our team will be cancelling it and issuing you with an e-voucher to the equivalent value of any payment you have made to us. This e-voucher will be valid until 31/12/2021, and you can use it to re-schedule your booking online, just as soon as we have a re-opening date. You should receive your e-voucher by email in the next 7-10 days.

We’ll be in touch with you again just as soon as we have some re-opening news. In the meantime, we have reluctantly taken the decision to close our call centre due to the enormous pressure this unprecedented crisis has put on our business. Our bookings team will be on furlough leave from next week, along with the majority of our staff. Rest assured this will not affect the delivery of your e-voucher.

We remain heartened by and very grateful for your continued support and understanding. Please stay in touch, and sign up to our newsletter to be among the first to know about our re-opening plans.

Stay well and keep the faith – we will get through this! We look forward to seeing you back in North Wales as soon as this is behind us.

Best wishes from all the team,

Adventure Parc Snowdonia

Posted March 20th 2020

We have some more news for you today. In line with the latest Government advice, we have decided to significantly extend our temporary closure.

Our hope is to re-open the Parc on Saturday, 16th May 2020. Until then, all adventures, accommodation and facilities will remain closed.

As ever, the health and wellbeing of our staff, customers and community remains our top priority. We will continue to monitor the latest Government advice and will keep you up to date with developments as they happen.

This information page will continue to be regularly updated, and we will continue to post on our social media platforms. Please join us there and let us know how you’re doing.

Our bookings team will be in touch with all affected bookings from Monday 23rd March. It might take us a week or two to work our way through everyone, but rest assured we will be in touch if you have a booking which is affected. If you want to drop our team a line in the meantime you can contact them on info@adventureparcsnowdonia.com.

We remain heartened by, and very grateful for your continued support and understanding. We hope you’ll stay in touch with us over the coming weeks, and we look forward to seeing you again soon.

Best wishes to you and yours,

Adventure Parc Snowdonia

Posted March 18th 2020

We hope that you and yours are managing to keep smiling during these exceptional and unnerving times.

In line with businesses all over the UK, we are closely monitoring the latest government guidance and advice on coronavirus. It goes without saying that the health and wellbeing of our staff and customers remains our top priority. With that in mind and after a lot of thought, we have decided the best course of action is to close our park for the rest of this week, including this weekend (20-21 March).

Our closure may be extended into next week and beyond and we will keep you up to date with developments as they happen. This information page will be regularly updated and we will continue to post on our usual social media platforms.

SOFT PLAY & CAFÉ CLOSURE

Our Soft Play & Café area is now closed until further notice. Whilst we hope that the closure will be brief, at this stage we can’t be sure when we will be able to re-open. We will keep you updated on our website and on social media, so please stay tuned. If you have a Soft Play Party booked with us in the next couple of weeks, our team will be in touch directly.

ADRENALINE INDOORS CLOSURE

All bookings for this coming weekend (21-22 March) will be cancelled. If this affects you, our bookings team will be in touch in the next 48 hours. We will make a call on the following weekend (28-29 March) and beyond as the situation and government advice evolves. Our bookings team will contact all affected customers.

SURF SEASON START DATE

It is too soon for us to know what will happen with our surf season launch date, which is scheduled to begin on Saturday 4 April. Our bookings team will be in touch with all affected customers as soon as we know more.

GLAMPING, GROUP BOOKINGS & EVENTS

As with our surf season start date, it is too soon for us to know exactly how coronavirus will play out. Our bookings team will contact you directly if you have a booking which is affected by our closure.

Posted March 12th 2020

We would like to assure our guests and visitors that we are actively monitoring the extent of the coronavirus (COVID-19) outbreak, and we’re in touch with the relevant local authorities.

The latest guidance from Department of Health & Social Care (DHSC), Public Health England (PHE) and Public Health Wales (PHW) has not changed, so we are open as usual. The standard terms and conditions on all bookings continues to apply.

The safety and wellbeing of our guests and staff remains our highest priority. We have intensified the cleaning throughout Adventure Parc Snowdonia, and we have placed additional hand sanitisers in convenient locations for our guests.

Other steps we have taken include:

Educating our staff on prevention
Emphasising the importance of frequent and proper hand washing
Cleaning more frequently
Providing more hand sanitiser and soap for staff
Regularly monitoring the latest advice from health authorities

If you are planning on visiting Adventure Parc Snowdonia from a location affected by the virus AND if you are showing symptoms similar to those associated with the virus (for example: fever, cough and breathlessness), we politely ask you to postpone your visit and instead immediately contact your local health authority or doctor for further advice and instruction. Please then get in touch with our bookings team.

Please refer to your local health authority for further information and advice.