No Quibble Refunds - Our Covid Guarantee

If there's one thing that the last twelve months has taught us, it's that we can never be sure about what's coming around the corner. Just in case we hit any more covid shaped bumps in the road, you can be assured that your booking is safe with us.

Our simple No Quibble Refunds guarantee gives you peace-of-mind, with no quibble date moves or refunds within six weeks of your arrival date.  This is applicable for all arrivals up to and including 30 September 2022.

When you book with us, your booking is protected from:

  • Sitewide closure
  • If you are personally impacted by COVID-19 or by related Government restrictions
  • If you are unwell with COVID-19 symptoms
  • If you are required to isolate by Test & Trace
  • If you simply change your mind

You can read our full bookings terms and conditions here. If you'd like to talk to our bookings team direct, just give us a call on 01492 353 123 or email info@adventureparcsnowdonia.com

 


Getting the Gang Back Together Again

After a long hard year of coronavirus restrictions, we’ve all learned some valuable lessons. The etiquette of loo roll buying. The benefits of a regular haircut. That we really miss working in a fit-for-purpose office with actual real-life colleagues.

We know we’re not quite out of the woods yet, but as the Covid vaccine roll out begins and we look forward to better times ahead, it’s a pretty decent time to reflect. What did you miss most during the long lockdowns of 2020-21?

For most of us, this year has brought home the importance of human connection and spending time with the people we value and love. And yes, whilst Facetime and Zoom are better than no contact at all, there’s no denying that they just can’t compete with a conversation IRL.

The restrictions on travel have made us realise how much we miss having the right to roam and explore. We miss our favourite mountains and beach, and discovering a beautiful new corner of the planet. And we really miss the sheer joy of being able to plan a relaxing weekend away.

As soon as it is safe to do so, we all have some pretty serious catching up to do. Whether you’re looking to reunite with friends, family or colleagues, take a look around our adventure parc in North Wales to see how we can help you get your gang back together in 2021.

 


Staycation 2021 – now is the time to book

Planning a staycation for 2021? Now is the perfect time to book.

No one needs reminding that 2020 has been a long hard year, and despite some undeniable positives – more family time, nature bouncing back, and no daily commute – it is probably a year that few of us will look back on with a sense of unbridled joy.

We have all had to endure extended time apart from friends and family, which has been a tough call, especially over the traditional family gathering times like summer and Easter holidays, bank holiday weekends, Christmas and New Year. Perhaps unsurprisingly then, it appears that for the majority of us distance has made the heart grow fonder, with over half of Brits (51%)* planning to use travel in 2021 as an opportunity to reconnect with their loved ones.

We think that’s a great idea, and we’re definitely seeing a trend for extended family groups – grandparents, cousins, aunts, uncles and groups of friends – booking in for an extra-special staycation adventure here at Adventure Parc Snowdonia in north Wales.

Check out our beautiful new Hilton Garden Inn and Wave Garden Spa (launching spring 2021), woodland and lagoonside glamping, how you could learn to surf in the mountains on your next holiday, and award-winning indoor and outdoor adventures. With uncertainty around holidays abroad here to stay for a little while yet, now is the perfect time to book to make sure you don’t miss out, especially on those key holiday dates.

We all deserve a break in 2021, so let’s make our staycation one to remember. Our new season launches on Friday 26th March, 2021, and you can secure your preferred dates by booking your accommodation, surf and adventures online now.

*according to a 2020 survey by booking.com


Our temporary closure for coronavirus - an update

With all the uncertainty around how long Government restrictions will be in place, we have decided the most responsible course of action is to significantly extend our temporary closure. At this point in time we are unable to confirm how long that closure is likely to go on for.

If you have a booking with us for this season, our team will be cancelling it and issuing you with an e-voucher to the equivalent value of any payment you have made to us. This e-voucher will be valid until 31/12/2021, and you can use it to re-schedule your booking online, just as soon as we have a re-opening date. You should receive your e-voucher by email in the next 7-10 days.

We’ll be in touch with you again just as soon as we have some re-opening news. In the meantime, we have reluctantly taken the decision to close our call centre due to the enormous pressure this unprecedented crisis has put on our business. Our bookings team will be on furlough leave from next week, along with the majority of our staff. Rest assured this will not affect the delivery of your e-voucher.

We remain heartened by and very grateful for your continued support and understanding. Please stay in touch, and sign up to our newsletter to be among the first to know about our re-opening plans. In the meantime we'd like to say a huge thank you to the NHS and all other front line workers who are working so hard to look after us and keep us safe.

See you soon everybody.


WE'RE EXTENDING OUR TEMPORARY CLOSURE

Coronavirus update - Friday 20 March

 

In line with the latest Government advice, we have decided to significantly extend our temporary closure.

Our hope is to reopen the parc on Saturday 16th May 2020.

Until then, all adventures, accommodation and facilities will remain closed.

As ever, the health and wellbeing of our staff, customers and community remains our top priority. We will continue to monitor the latest Government advice and will keep you up to date with developments as they happen.

Our coronavirus information page will continue to be regularly updated, and we will continue to post on our social media platforms. Please join us there and let us know how you’re doing.

Our bookings team will be in touch with all affected bookings from Monday 23rd March. It might take us a week or two to work our way through everyone, but rest assured we will be in touch if you have a booking which is affected. If you want to drop our team a line in the meantime you can contact them on info@adventureparcsnowdonia.com.

We remain heartened by, and very grateful for, your continued support and understanding. We hope you’ll stay in touch with us over the coming weeks, and we look forward to seeing you again soon.

Best wishes to you and yours,

Adventure Parc Snowdonia


WAVES, MUD & MOUNTAINS – we’re changing the date of our April event

WAVES, MUD & MOUNTAINS – we’re changing the date of our April event

We hope that you are well and managing to stay positive and well during these challenging times.

With all the uncertainty around the coronavirus outbreak, and in line with the closure of our adventures and parc facilities, we have decided to change the date of our April 2020 Waves Mud and Mountains event.

Waves, Mud and Mountains will now take place on Saturday 26 September 2020.
 
We hope you will still be able join us for what will no doubt be an EVEN MORE awesome WM&M event, and that you will relish the extra training time. We’re going to be expecting some impressive PBs…

If for any reason the 26 September doesn’t work for you, you will be entitled to a full refund. We are in touch with Eventbrite, and as soon as we have clarity from them about the refund process, we will contact you again to let you know what to do. We anticipate that being in the next 5-7 days. In the meantime, if you have any other concerns please contact our bookings team on info@adventureparcsnowdonia.com.

Thank you for your support and understanding, and we hope you’ll stay in touch with us over the coming weeks. For all the latest information, please check in with us on social media, and sign up to our newsletter if you haven’t already done so. We’ll continue to post our news on all the usual platforms.

Take care, stay healthy, and let's all look after each other. We’ve got this.


CORONAVIRUS: WHAT WE'RE DOING IN RESPONSE

With all the uncertainty around coronavirus, we wanted to share where we’re up to and what our plan is for the days and weeks ahead.

In line with businesses all over the UK, we are closely monitoring the latest government guidance and advice. It goes without saying that the health and wellbeing of our staff and customers remains our top priority.

With that in mind, and after a lot of thought, we have decided the best course of action is to close Adventure Parc Snowdonia for the rest of this week, including this weekend (20-21 March).

Our closure may be extended into next week and beyond, and we will certainly keep you up to date with all the latest information as it evolves.

For now, this is where we are up to:

SOFT PLAY & CAFÉ CLOSURE

Our Soft Play & Café area is now closed until further notice. Whilst we hope that the closure will be brief, at this stage we can’t be sure when we will be able to re-open. We will keep you updated on our website and on social media, so please stay tuned. If you have a Soft Play Party booked with us in the next couple of weeks, our team will be in touch directly.

ADRENALINE INDOORS CLOSURE

All bookings for this coming weekend (21-22 March) will be cancelled. If this affects you, our bookings team will be in touch in the next 48 hours. We will make a call on the following weekend (28-29 March) and beyond as the situation and government advice evolves. Our bookings team will contact all affected customers.

SURF SEASON START DATE

It is too soon for us to know what will happen with our surf season launch date, which is scheduled to begin on Saturday 4 April. Our bookings team will be in touch with all affected customers as soon as we know more.

GLAMPING, GROUP BOOKINGS & EVENTS

As with our surf season start date, it is too soon for us to know exactly how coronavirus will play out. Our bookings team will contact you directly if you have a booking which is affected by our closure.

THANK YOU

Perhaps the most important point of all. We are so grateful for your continued support and understanding, it is very much appreciated, and we hope you’ll stay in touch with us over the coming weeks. For the latest information, please check in with us on social media, and sign up to our newsletter if you haven’t already done so. We’ll continue to post on all of our usual platforms.

Take care, and remember we’re all in this together. We are extremely proud of our staff, customers and community. We will see you again soon.