With all the uncertainty around how long Government restrictions will be in place, we have decided the most responsible course of action is to significantly extend our temporary closure. At this point in time we are unable to confirm how long that closure is likely to go on for.
If you have a booking with us for this season, our team will be cancelling it and issuing you with an e-voucher to the equivalent value of any payment you have made to us. This e-voucher will be valid until 31/12/2021, and you can use it to re-schedule your booking online, just as soon as we have a re-opening date. You should receive your e-voucher by email in the next 7-10 days.
We’ll be in touch with you again just as soon as we have some re-opening news. In the meantime, we have reluctantly taken the decision to close our call centre due to the enormous pressure this unprecedented crisis has put on our business. Our bookings team will be on furlough leave from next week, along with the majority of our staff. Rest assured this will not affect the delivery of your e-voucher.
We remain heartened by and very grateful for your continued support and understanding. Please stay in touch, and sign up to our newsletter to be among the first to know about our re-opening plans. In the meantime we’d like to say a huge thank you to the NHS and all other front line workers who are working so hard to look after us and keep us safe.
See you soon everybody.
